Cisco Small Business Office Manager Beta

m.bloohm · ‎01-22-2010

Good Morning. I am running into an issue with the Cisco Small Business Office Manager Beta software. I have my UC520 system configured (via the CCA tool), but I cannot connect with the Office Manager. The software shows device discovery is complete, but is unable to connect. Verified that Windows Firewall is disabled etc. I can connect via CLI, CCA or web admin (to the CUE). Any ideas? Thanks in advance!

Marcos Hernandez · ‎01-22-2010

Hi,

We will help you firgure this out. Would you please send us all text files under this directory:

C:\Program Files\Cisco Small Business Office Manager\*.txt

Thanks,

Marcos

m.bloohm · ‎01-22-2010

See attached.

Marcos Hernandez · ‎01-22-2010

Are you using OM while CCA is open? The console is timing out...

Marcos

m.bloohm · ‎01-22-2010

No. Just rebooted laptop, and attempted to re-connect with OM. Same result. See attached. Am running Windows 7 64 bit. Not sure if that matters.

Steven DiStefano · ‎01-24-2010

Ill let Marcos answer about Windows 7 64 bit compatibility, but I am just curious what is the IP address of your UC500? Is it custom or 192.168.10.1?

Steve

m.bloohm · ‎01-24-2010

Yes. Address is 192.168.10.1. In fact, am running the default "Office" sample config for a demo kit. No customization at this point.

David Trad · ‎01-24-2010

Hi there..

Quick question :)

Are you running CME version 8 or an earlier version?

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

m.bloohm · ‎01-25-2010

Version 7.x. Does the software require 8? May have missed that in the notes.

Marcos Hernandez · ‎01-25-2010

OM requires Software Pack 8.0.0. I think, however, that there could be a compatibility issue between "The Office" demo script and OM. We never tested this. We tested OM with CCA 2.2 configurations ONLY, and I know that the demo script does add some CLI.

Could you please try OM on a system configured by CCA and CCA only? In the meantime I will check on my side how we ccan integrate OM into the demo script.

Marcos

m.bloohm · ‎01-25-2010

OK. I will try that. However, you bring up a good point. From your note, am I to infer that the Office Manager only works with configs via the CCA tool? I recall there being issues when a system is configured via CCA, and then changes are made via CLI. The CLI changes may be overwritten when CCA is opened against the UC500. Is that still the case? If we want to have users admin the system with Office Manager, should we only use the CCA tool, and shy away from the CLI? Thanks.

Marcos Hernandez · ‎01-25-2010

Correct. OM assumes the system was configured with CCA 2.2. Try that and let me know. Also, don't forget to fill out the survey on:

https://www.ciscofeedback.vovici.com/se.ashx?s=7FAD61203847CE3

Marcos