1: Two callers are on hold, when transferring one of them, that call goes directly to that extension and my connection with that extension ends, without my being able to announce who’s calling.
Example: If Caller 1 is on hold for ext 204 and Caller 2 is on hold for 216, when I hit transfer 204 to transfer Caller 1 to that ext, it doesn't give me the option to tell the user whom I am transferring. It just goes automatically to her and it ends my connection to her.
2: If you have a call that is blindly transferred, the caller should be able to press “0” and go back to the operator so that a written message can be taken instead of voicemail.
3: How do you navigate through a call on hold, an active call and an incoming call? When the first person in the hunt group is on another line, it rings directly to the second person in the hunt group.