LMS 3.2 install fails on Windows Server 2008 SP2

Unanswered Question
Jan 22nd, 2010

I am unable to get LMS 3.2 to install on Windows Server 2008 SP2.  I get the following errors during my install.

OpsConfigUpdate.exe - Unable To Locate Component

This application has failed to start because GGShared.dll was not
found.  Re-installing the application may fix this problem.
cnfiguring cw assistant

InstallShield Error:


An error [-5011 : 0x80040702] has occured while running the setup.

Please make sure you have finished any previous setup and closed other applications
If the error still occurs please contact your vendor.
Error Code:    -5011 : 0x80040702
Error Information:
>SetupNew\setup.cpp (488)
PAPP:
PVENDOR:
PGUID:
$15.0.0.603
@Windows Vista Service Pack 2 (6002)
IE Version: 8.0.6001.18865

After this it prompts for a reboot and the services never start. I've tried to uninstall and re-install many times.  I also tried to re-download off of Cisco and disable the virus scan.

Chris

I have this problem too.
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Joe Clarke Fri, 01/22/2010 - 11:31

We're seeing quite of few cases on this recently.  We're trying to develop a pattern.  Exactly what version of Windows 2008 is this?  Is this 2008 R2?  Is this a 64-bit or 32-bit version of Windows?  What other software do you have installed?  What HotFixes do you have installed?

CJasztrabTMW Fri, 01/22/2010 - 11:36

Here is the info:

Host Name: APPCISWKS01

OS Name: Microsoft Windows Server 2008 Standard

OS Version: 6.0.6002 Service Pack 2 Build 6002

OS Manufacturer: Microsoft Corporation

OS Configuration: Member Server

OS Build Type: Multiprocessor Free

Registered Owner: Windows User

Registered Organization:

Product ID: 92573-082-2500115-76628

Original Install Date: 1/19/2010, 7:32:07 PM

System Boot Time: 1/22/2010, 11:44:37 AM

System Manufacturer: Dell Computer Corporation

System Model: PowerEdge 1850

System Type: x64-based PC

Processor(s): 2 Processor(s) Installed.

: Intel64 Family 15 Model 3 Stepping 4 GenuineIntel ~3192 Mhz

: Intel64 Family 15 Model 3 Stepping 4 GenuineIntel ~3192 Mhz

BIOS Version: Dell Computer Corporation A06, 10/3/2006

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume2

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (GMT-06:00) Central Time (US & Canada)

Total Physical Memory: 4,094 MB

Available Physical Memory: 1,160 MB

Page File: Max Size: 20,400 MB

Page File: Available: 15,641 MB

Page File: In Use: 4,759 MB

Page File Location(s): C:\pagefile.sys

Domain: tmw.com

Logon Server:
ENTDC03

Hotfix(s): 35 Hotfix(s) Installed.

: KB971513

: KB971512

: 944036

: KB960362

: KB954155

: KB955430

: KB956744

: KB961501

: KB967723

: KB968389

: KB969058

: KB969947

: KB970238

: KB971486

: KB971557

: KB971657

: KB971961

: KB971961

: KB972036

: KB972270

: KB973507

: KB973525

: KB973565

: KB973687

: KB973917

: KB974318

: KB974470

: KB974571

: KB975364

: KB975467

: KB975517

: KB976098

: KB976325

: KB976325

: KB976470

Network Card(s): 1 NIC(s) Installed.

: Intel(R) PRO/1000 MT Network Connection

Connection Name: Local Area Connection 2

DHCP Enabled: No

IP address(es)

: 172.31.6.23

Only have Trend Micro, Dell Open Manage, Microsoft .NET 3.5 SP1. Microsoft Visual C++ 2005 Redistributable, Microsoft Visual C++ 2005 Redistributable (x64). Veritas Netbackup Client.

Chris

Joe Clarke Sat, 01/23/2010 - 08:46

Post the output of the SET command from a DOS prompt as well as your C:\CWA_Install.log.

CJasztrabTMW Sun, 01/24/2010 - 17:20

Here is the SET. During the install I changed the TEMP and TMP to c:\TEMP and C:\TMP

Microsoft Windows

Copyright (c) 2006 Microsoft Corporation. All rights reserved.

H:\>set

AdminEmail=[email protected]

ALLUSERSPROFILE=C:\ProgramData

APPDATA=
tmwdtahou03.tmw.com\appdata$\cj7\Application Data

CLIENTNAME=0999INS67356L

CommonProgramFiles=C:\Program Files\Common Files

CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files

COMPUTERNAME=TMWAPPCISWKS01

ComSpec=C:\Windows\system32\cmd.exe

CWMIBDIR=C:\PROGRA~2\CSCOpx\objects\share\mibs

DFSTRACINGON=FALSE

FP_NO_HOST_CHECK=NO

HOMEDRIVE=H:

HOMEPATH=\

HOMESHARE=
tmw.com\DFS\HOME\CAMBRIDGE\cj7

LDMS_LOCAL_DIR=C:\Program Files (x86)\LANDesk\LDClient\Data

LM_LICENSE_FILE=C:\PROGRA~2\CSCOpx\objects\smarts\conf\trial.dat.DFM

LOCALAPPDATA=C:\Users\cj7\AppData\Local

LOGONSERVER=
ENTDC01

NUMBER_OF_PROCESSORS=2

OS=Windows_NT

Path=C:\Windows\SysWOW64
wbem;C:\PROGRA2\CSCOpx\objects\smarts\lib;C:\PROGRA2

\CSCOpx\objects\smarts\bin;C:\PROGRA2\CSCOpx\campus\bin;C:\PROGRA2\CSCOpx\MDC\

tomcat\bin;C:\PROGRA2\CSCOpx\MDC\Apache;C:\PROGRA2\CSCOpx\MDC\Apache\bin;C:\PR

OGRA2\CSCOpx\MDC\jre\bin;C:\PROGRA2\CSCOpx\MDC\bin;C:\PROGRA~2\CSCOpx\lib\jre\

bin\server;C:\PROGRA2\CSCOpx\objects\db\win32;C:\PROGRA2\CSCOpx\bin;C:\Windows

\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Dell\SysMgt

\oma\bin

PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

PROCESSOR_ARCHITECTURE=AMD64

PROCESSOR_IDENTIFIER=Intel64 Family 15 Model 3 Stepping 4, GenuineIntel

PROCESSOR_LEVEL=15

PROCESSOR_REVISION=0304

ProgramData=C:\ProgramData

ProgramFiles=C:\Program Files

ProgramFiles(x86)=C:\Program Files (x86)

PROMPT=$P$G

PUBLIC=C:\Users\Public

SESSIONNAME=RDP-Tcp#0

SM_BROKER=tmwappciswks01:9002

SM_HOME=C:\PROGRA~2\CSCOpx\objects\smarts

SM_RULESET_PATH=C:\PROGRA~2\CSCOpx\objects\smarts\rules

SM_SITEMOD=C:\PROGRA2\CSCOpx\objects\smarts\local;C:\PROGRA2\CSCOpx\objects\sm

arts

SystemDrive=C:

SystemRoot=C:\Windows

TEMP=C:\Users\cj7\AppData\Local\Temp\2

TMP=C:\Users\cj7\AppData\Local\Temp\2

TRACE_FORMAT_SEARCH_PATH=
winseqfe\release\Windows6.0\lh_sp2rtm\6002.18005.0904

10-1830\amd64fre\symbols.pri\TraceFormat

USERDNSDOMAIN=TMW.COM

USERDOMAIN=TMW

USERNAME=cj7

USERPROFILE=C:\Users\cj7

windir=C:\Windows

H:\

CJasztrabTMW Sun, 01/24/2010 - 17:23

CWA INSTALL

=== Verbose logging started: 1/22/2010 15:28:49 Build type: SHIP UNICODE 4.05.6002.00 Calling process: C:\PROGRA2\COMMON1\INSTAL1\Driver\1050\INTEL31\IDriver.exe ===

MSI (c) (D8:D8) : SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\OpsXML.msi' against software restriction policy

MSI (c) (D8:D8) : Note: 1: 2262 2: ?DigitalSignature 3: -2147287038

MSI (c) (D8:D8) : SOFTWARE RESTRICTION POLICY: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\OpsXML.msi is not digitally signed

MSI (c) (D8:D8) : SOFTWARE RESTRICTION POLICY: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\OpsXML.msi is permitted to run at the 'unrestricted' authorization level.

MSI (c) (D8:D8) : Cloaking enabled.

MSI (c) (D8:D8) : Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (D8:D8) : End dialog not enabled

MSI (c) (D8:D8) : Original package ==> C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\OpsXML.msi

MSI (c) (D8:D8) : Package we're running from ==> C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\OpsXML.msi

MSI (c) (D8:D8) : Machine policy value 'DisableUserInstalls' is 0

MSI (c) (D8:D8) : APPCOMPAT: looking for appcompat database entry with ProductCode '{396E250A-E46B-404B-8FE1-E19D4672D353}'.

MSI (c) (D8:D8) : APPCOMPAT: no matching ProductCode found in database.

MSI (c) (D8:D8) : MSCOREE not loaded loading copy from system32

MSI (c) (D8:D8) : Machine policy value 'TransformsSecure' is 1

MSI (c) (D8:D8) : Machine policy value 'DisablePatch' is 0

MSI (c) (D8:D8) : Machine policy value 'AllowLockdownPatch' is 0

MSI (c) (D8:D8) : Machine policy value 'DisableLUAPatching' is 0

MSI (c) (D8:D8) : Machine policy value 'DisableFlyWeightPatching' is 0

MSI (c) (D8:D8) : APPCOMPAT: looking for appcompat database entry with ProductCode '{396E250A-E46B-404B-8FE1-E19D4672D353}'.

MSI (c) (D8:D8) : APPCOMPAT: no matching ProductCode found in database.

MSI (c) (D8:D8) : Transforms are not secure.

MSI (c) (D8:D8) : Note: 1: 2262 2: Control 3: -2147287038

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\CWA_Install.log'.

MSI (c) (D8:D8) : No Command Line.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding PackageCode property. Its value is '{5771111D-C318-44A2-9204-14268A5FC7DB}'.

MSI (c) (D8:D8) : Product Code passed to Engine.Initialize: '(none)'

MSI (c) (D8:D8) : Product Code from property table before transforms: '{396E250A-E46B-404B-8FE1-E19D4672D353}'

MSI (c) (D8:D8) : Product Code from property table after transforms: '{396E250A-E46B-404B-8FE1-E19D4672D353}'

MSI (c) (D8:D8) : Product not registered: beginning first-time install

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.

MSI (c) (D8:D8) : Entering CMsiConfigurationManager::SetLastUsedSource.

MSI (c) (D8:D8) : User policy value 'SearchOrder' is 'nmu'

MSI (c) (D8:D8) : Adding new sources is allowed.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.

MSI (c) (D8:D8) : Package name extracted from package path: 'OpsXML.msi'

MSI (c) (D8:D8) : Package to be registered: 'OpsXML.msi'

MSI (c) (D8:D8) : Note: 1: 2262 2: AdminProperties 3: -2147287038

MSI (c) (D8:D8) : Machine policy value 'DisableMsi' is 1

MSI (c) (D8:D8) : Machine policy value 'AlwaysInstallElevated' is 0

MSI (c) (D8:D8) : User policy value 'AlwaysInstallElevated' is 0

MSI (c) (D8:D8) : Running product '{396E250A-E46B-404B-8FE1-E19D4672D353}' with user privileges: It's not assigned.

MSI (c) (D8:D8) : TRANSFORMS property is now:

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned:
tmwdtahou03.tmw.com\appdata$\cj7\Application Data

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Users\cj7\Favorites

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Users\cj7\AppData\Roaming\Microsoft\Windows\Network Shortcuts

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned:
tmwdtahou03.tmw.com\appdata$\cj7\My Documents

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Users\cj7\AppData\Roaming\Microsoft\Windows\Printer Shortcuts

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Users\cj7\AppData\Roaming\Microsoft\Windows\Recent

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Users\cj7\AppData\Roaming\Microsoft\Windows\SendTo

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Users\cj7\AppData\Roaming\Microsoft\Windows\Templates

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\ProgramData

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Users\cj7\AppData\Local

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned:
tmwdtahou03.tmw.com\appdata$\cj7\My Documents\My Pictures

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Users\cj7\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Users\cj7\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Users\cj7\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Users\cj7\AppData\Roaming\Microsoft\Windows\Start Menu

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned:
tmwdtahou03.tmw.com\appdata$\cj7\Desktop

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop

MSI (c) (D8:D8) : SHELL32::SHGetFolderPath returned: C:\Windows\Fonts

MSI (c) (D8:D8) : Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16

MSI (c) (D8:D8) : MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding Privileged property. Its value is '1'.

MSI (c) (D8:D8) : Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding USERNAME property. Its value is 'Windows User'.

MSI (c) (D8:D8) : Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\OpsXML.msi'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\OpsXML.msi'.

MSI (c) (D8:D8) : Machine policy value 'MsiDisableEmbeddedUI' is 0

MSI (c) (D8:D8) : EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI

MSI (c) (D8:D8) : EEUI - Disabling MsiEmbeddedUI in quiet mode

=== Logging started: 1/22/2010 15:28:50 ===

MSI (c) (D8:D8) : Note: 1: 2262 2: PatchPackage 3: -2147287038

MSI (c) (D8:D8) : Machine policy value 'DisableRollback' is 0

MSI (c) (D8:D8) : User policy value 'DisableRollback' is 0

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding UILevel property. Its value is '2'.

MSI (c) (D8:D8) : MsiOpenPackageEx is returning 0

MSI (c) (D8:D8) : MsiOpenPackage is returning 0

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding SETUPEXEDIR property. Its value is 'C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}'.

1: 10.00.303.1

1: InstallShield Install driver started, version:10.00.303.1

1: Package Path: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\OpsXML.msi

1: Command Line: /s /verbose"C:\CWA_Install.log" /z"-answerfile C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\setup.iss" /f1C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Setup.iss /v /v"SETUPEXEDIR=\"C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\""

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding ISSETUPDRIVEN property. Its value is '1'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding ALLUSERS property. Its value is '1'.

1: Extract supporting files

1: Failed to extract IGdi.dll, Ignore it.

1: InstallShield Support files extracted.

1: Ready to launch UI sequence.

MSI (c) (D8:D8) : Doing action: ISVerifyScriptingRuntime

Action 15:28:50: ISVerifyScriptingRuntime.

Action start 15:28:50: ISVerifyScriptingRuntime.

MSI (c) (D8:D8) : Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'ISVerifyScriptingRuntime'

MSI (c) (D8:A0) : Invoking remote custom action. DLL: C:\Users\cj7\AppData\Local\Temp\3\MSIAC65.tmp, Entrypoint: VerifyScriptingRuntime

MSI (c) (D8:3C) : Cloaking enabled.

MSI (c) (D8:3C) : Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (D8:3C) : Connected to service for CA interface.

Action ended 15:28:50: ISVerifyScriptingRuntime. Return value 1.

MSI (c) (D8:D8) : Doing action: ISSetupFilesExtract

Action 15:28:50: ISSetupFilesExtract.

Action start 15:28:50: ISSetupFilesExtract.

MSI (c) (D8:D8) : Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'ISSetupFilesExtract'

MSI (c) (D8:24) : Invoking remote custom action. DLL: C:\Users\cj7\AppData\Local\Temp\3\MSIACF2.tmp, Entrypoint: SFStartupEx

1: Starting to extract setup files

1: Getting SUPPORTDIR property :

1: Extracting SetupFiles to: C:\Users\cj7\AppData\Local\Temp\3\{396E250A-E46B-404B-8FE1-E19D4672D353}

1: Getting ISSetupFile table view

1: Executing ISSetupFile table view

1: Extracting Setup File:

1: C:\Users\cj7\AppData\Local\Temp\3\{396E250A-E46B-404B-8FE1-E19D4672D353}\Config.dll

1: Extracting Setup File:

1: C:\Users\cj7\AppData\Local\Temp\3\{396E250A-E46B-404B-8FE1-E19D4672D353}\License.txt

1: Extracting Setup File:

1: C:\Users\cj7\AppData\Local\Temp\3\{396E250A-E46B-404B-8FE1-E19D4672D353}\Installer.dll

1: Extracting Setup File:

1: C:\Users\cj7\AppData\Local\Temp\3\{396E250A-E46B-404B-8FE1-E19D4672D353}\OpsXMLtestSQLConnection.dll

1: Extracting Setup File:

1: C:\Users\cj7\AppData\Local\Temp\3\{396E250A-E46B-404B-8FE1-E19D4672D353}\GGExtnDll.dll

1: Setting SUPPORTDIR property to: C:\Users\cj7\AppData\Local\Temp\3\{396E250A-E46B-404B-8FE1-E19D4672D353}

MSI (c) (D8!50) : PROPERTY CHANGE: Adding SUPPORTDIR property. Its value is 'C:\Users\cj7\AppData\Local\Temp\3\{396E250A-E46B-404B-8FE1-E19D4672D353}'.

MSI (c) (D8!50) : PROPERTY CHANGE: Adding ISSETUPFILESCOMPLETED property. Its value is 'Completed'.

1: Setting ISSETUPFILESCOMPLETED property

Action ended 15:28:50: ISSetupFilesExtract. Return value 1.

MSI (c) (D8:D8) : Doing action: AppSearch

Action 15:28:50: AppSearch. Searching for installed applications

Action start 15:28:50: AppSearch.

AppSearch: Property: Y2K_UPDATE2_98, Signature: Y2KUPDATE2_98

MSI (c) (D8:D8) : Note: 1: 2262 2: CompLocator 3: -2147287038

MSI (c) (D8:D8) : Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Microsoft\Windows\CurrentVersion\Setup\Updates\Y2K.W98.2 3: 2

MSI (c) (D8:D8) : Note: 1: 2262 2: IniLocator 3: -2147287038

AppSearch: Property: MDACVERINSTALLED, Signature: _MDACVERINSTALLED

MSI (c) (D8:D8) : Note: 1: 2262 2: CompLocator 3: -2147287038

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding MDACVERINSTALLED property. Its value is '6.0.6002.18005'.

AppSearch: Property: IEINSTALLED, Signature: _IESig

MSI (c) (D8:D8) : Note: 1: 2262 2: CompLocator 3: -2147287038

MSI (c) (D8:D8) : Note: 1: 2262 2: IniLocator 3: -2147287038

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding IEINSTALLED property. Its value is 'C:\Windows\SysWOW64\shdocvw.dll'.

Action ended 15:28:50: AppSearch. Return value 1.

MSI (c) (D8:D8) : Doing action: LaunchConditions

Action 15:28:50: LaunchConditions. Evaluating launch conditions

Action start 15:28:50: LaunchConditions.

Action ended 15:28:50: LaunchConditions. Return value 1.

MSI (c) (D8:D8) : Doing action: FindRelatedProducts

Action 15:28:50: FindRelatedProducts. Searching for related applications

Action start 15:28:50: FindRelatedProducts.

MSI (c) (D8:D8) : Note: 1: 2262 2: Upgrade 3: -2147287038

Action ended 15:28:50: FindRelatedProducts. Return value 1.

MSI (c) (D8:D8) : Doing action: ValidateProductID

Action 15:28:50: ValidateProductID.

Action start 15:28:50: ValidateProductID.

Action ended 15:28:50: ValidateProductID. Return value 1.

MSI (c) (D8:D8) : Doing action: CostInitialize

Action 15:28:50: CostInitialize. Computing space requirements

Action start 15:28:50: CostInitialize.

MSI (c) (D8:D8) : Machine policy value 'MaxPatchCacheSize' is 10

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'C:\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding CostingComplete property. Its value is '0'.

Action ended 15:28:50: CostInitialize. Return value 1.

MSI (c) (D8:D8) : Doing action: FileCost

Action 15:28:50: FileCost. Computing space requirements

Action start 15:28:50: FileCost.

MSI (c) (D8:D8) : Note: 1: 2262 2: MsiAssembly 3: -2147287038

MSI (c) (D8:D8) : Note: 1: 2262 2: Extension 3: -2147287038

MSI (c) (D8:D8) : Note: 1: 2262 2: TypeLib 3: -2147287038

MSI (c) (D8:D8) : Note: 1: 2262 2: IniFile 3: -2147287038

MSI (c) (D8:D8) : Note: 1: 2262 2: MoveFile 3: -2147287038

MSI (c) (D8:D8) : Note: 1: 2262 2: DuplicateFile 3: -2147287038

MSI (c) (D8:D8) : Note: 1: 2262 2: Shortcut 3: -2147287038

Action ended 15:28:50: FileCost. Return value 1.

MSI (c) (D8:D8) : Doing action: IsolateComponents

Action 15:28:50: IsolateComponents.

Action start 15:28:50: IsolateComponents.

MSI (c) (D8:D8) : Note: 1: 2262 2: BindImage 3: -2147287038

MSI (c) (D8:D8) : Note: 1: 2262 2: IsolatedComponent 3: -2147287038

MSI (c) (D8:D8) : Note: 1: 2262 2: Patch 3: -2147287038

MSI (c) (D8:D8) : Note: 1: 2728 2: Patch

Action ended 15:28:50: IsolateComponents. Return value 1.

MSI (c) (D8:D8) : Doing action: setUserProfileNT

Action 15:28:50: setUserProfileNT.

Action start 15:28:50: setUserProfileNT.

MSI (c) (D8:D8) : Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'setUserProfileNT'

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding USERPROFILE property. Its value is 'C:\Users\cj7'.

Action ended 15:28:50: setUserProfileNT. Return value 1.

MSI (c) (D8:D8) : Doing action: setAllUsersProfile2K

Action 15:28:50: setAllUsersProfile2K.

Action start 15:28:50: setAllUsersProfile2K.

MSI (c) (D8:D8) : Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'setAllUsersProfile2K'

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding ALLUSERSPROFILE property. Its value is 'C:\ProgramData'.

Action ended 15:28:50: setAllUsersProfile2K. Return value 1.

MSI (c) (D8:D8) : Doing action: ResolveSource

Action 15:28:50: ResolveSource.

Action start 15:28:50: ResolveSource.

MSI (c) (D8:D8) : Resolving source.

MSI (c) (D8:D8) : Resolving source to launched-from source.

MSI (c) (D8:D8) : Setting launched-from source as last-used.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding SourcedirProduct property. Its value is '{396E250A-E46B-404B-8FE1-E19D4672D353}'.

MSI (c) (D8:D8) : SOURCEDIR ==> C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\

MSI (c) (D8:D8) : SOURCEDIR product ==> {396E250A-E46B-404B-8FE1-E19D4672D353}

MSI (c) (D8:D8) : Determining source type

MSI (c) (D8:D8) : Source type from package 'OpsXML.msi': 0

MSI (c) (D8:D8) : Source path resolution complete. Dumping Directory table...

MSI (c) (D8:D8) : Dir (source): Key: TARGETDIR , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\ , LongSubPath: , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: opsxml1 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\ , LongSubPath: , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: arcana_1_arcananetworks_inc.1 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\ , LongSubPath: , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: opsxml , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\ , LongSubPath: , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: arcana_1_arcananetworks_inc. , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\ , LongSubPath: , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: INSTALLDIR.C9C35FC7_5AEE_4C1E_8BD2_80ED9FA87FFF , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\ , LongSubPath: , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: WindowsVolume , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\WinRoot\ , LongSubPath: WinRoot\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: WindowsFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Windows\ , LongSubPath: Windows\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: USERPROFILE , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\UserProfile\ , LongSubPath: UserProfile\ , ShortSubPath: USERPR~1\

MSI (c) (D8:D8) : Dir (source): Key: TemplateFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\ShellNew\ , LongSubPath: ShellNew\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: TempFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Temp\ , LongSubPath: Temp\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: SystemFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\ , LongSubPath: System32\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: Redist.8C0C59A0_7DC8_11D2_B95D_006097C4DE24 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\Redist\ , LongSubPath: System32\Redist\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: MS.8C0C59A0_7DC8_11D2_B95D_006097C4DE24 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\Redist\MS\ , LongSubPath: System32\Redist\MS\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: System.8C0C59A0_7DC8_11D2_B95D_006097C4DE24 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\Redist\MS\System\ , LongSubPath: System32\Redist\MS\System\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: Redist.51D569E0_8A28_11D2_B962_006097C4DE24 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\Redist\ , LongSubPath: System32\Redist\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: MS.51D569E0_8A28_11D2_B962_006097C4DE24 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\Redist\MS\ , LongSubPath: System32\Redist\MS\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: System.51D569E0_8A28_11D2_B962_006097C4DE24 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\Redist\MS\System\ , LongSubPath: System32\Redist\MS\System\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: Redist.51D569E3_8A28_11D2_B962_006097C4DE24 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\Redist\ , LongSubPath: System32\Redist\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: MS.51D569E3_8A28_11D2_B962_006097C4DE24 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\Redist\MS\ , LongSubPath: System32\Redist\MS\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: System.51D569E3_8A28_11D2_B962_006097C4DE24 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\Redist\MS\System\ , LongSubPath: System32\Redist\MS\System\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: Redist.3CE1F932_C090_11D2_977B_006097C4DE24 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\Redist\ , LongSubPath: System32\Redist\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: MS.3CE1F932_C090_11D2_977B_006097C4DE24 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\Redist\MS\ , LongSubPath: System32\Redist\MS\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: System.3CE1F932_C090_11D2_977B_006097C4DE24 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System32\Redist\MS\System\ , LongSubPath: System32\Redist\MS\System\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: System64Folder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System64\ , LongSubPath: System64\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: System16Folder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\System\ , LongSubPath: System\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: StartupFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\StartUp\ , LongSubPath: StartUp\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: StartMenuFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Start Menu\ , LongSubPath: Start Menu\ , ShortSubPath: STARTM~1\

MSI (c) (D8:D8) : Dir (source): Key: SendToFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\SendTo\ , LongSubPath: SendTo\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: ProgramMenuFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Programs\ , LongSubPath: Programs\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: ProgramFiles64Folder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Program Files 64\ , LongSubPath: Program Files 64\ , ShortSubPath: Prog64~1\

MSI (c) (D8:D8) : Dir (source): Key: PrimaryVolumePath , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\PrimaryVolumePath\ , LongSubPath: PrimaryVolumePath\ , ShortSubPath: Primar~1\

MSI (c) (D8:D8) : Dir (source): Key: PersonalFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Personal\ , LongSubPath: Personal\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: MyPicturesFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\MyPictures\ , LongSubPath: MyPictures\ , ShortSubPath: MyPict~1\

MSI (c) (D8:D8) : Dir (source): Key: LocalAppDataFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\LocalAppData\ , LongSubPath: LocalAppData\ , ShortSubPath: LocalA~1\

MSI (c) (D8:D8) : Dir (source): Key: IISROOTFOLDER , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\IISRootFolder\ , LongSubPath: IISRootFolder\ , ShortSubPath: IISRoo~1\

MSI (c) (D8:D8) : Dir (source): Key: GlobalAssemblyCache , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\GlobalAssemblyCache\ , LongSubPath: GlobalAssemblyCache\ , ShortSubPath: Global~1\

MSI (c) (D8:D8) : Dir (source): Key: FontsFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Fonts\ , LongSubPath: Fonts\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: FavoritesFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Favorites\ , LongSubPath: Favorites\ , ShortSubPath: FAVORI~1\

MSI (c) (D8:D8) : Dir (source): Key: DesktopFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Desktop\ , LongSubPath: Desktop\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: CommonFilesFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Common\ , LongSubPath: Common\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: CommonFiles64Folder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Common64\ , LongSubPath: Common64\ , ShortSubPath:

MSI (c) (D8:D8) : Dir (source): Key: CommonAppDataFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\CommonAppData\ , LongSubPath: CommonAppData\ , ShortSubPath: Common~1\

MSI (c) (D8:D8) : Dir (source): Key: AppDataFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\Application Data\ , LongSubPath: Application Data\ , ShortSubPath: APPLIC~1\

MSI (c) (D8:D8) : Dir (source): Key: AdminToolsFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\AdminTools\ , LongSubPath: AdminTools\ , ShortSubPath: Admint~1\

MSI (c) (D8:D8) : Dir (source): Key: ProgramFilesFolder , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ , LongSubPath: program files\ , ShortSubPath: PROGRA~1\

MSI (c) (D8:D8) : Dir (source): Key: ISMyCompanyDir , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\My Company Name\ , LongSubPath: program files\My Company Name\ , ShortSubPath: PROGRA1\MYCOMP1\

MSI (c) (D8:D8) : Dir (source): Key: ISMyProductDir , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\My Company Name\My Product Name\ , LongSubPath: program files\My Company Name\My Product Name\ , ShortSubPath: PROGRA1\MYCOMP1\MYPROD~1\

MSI (c) (D8:D8) : Dir (source): Key: ARCANANETWORKS , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\ , LongSubPath: program files\ArcanaNetworks\ , ShortSubPath: PROGRA1\ARCANA1\

MSI (c) (D8:D8) : Dir (source): Key: MY_PRODUCT_NAME , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\My Product Name\ , LongSubPath: program files\ArcanaNetworks\My Product Name\ , ShortSubPath: PROGRA1\ARCANA1\MYPROD~1\

MSI (c) (D8:D8) : Dir (source): Key: OPSXML , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\ , LongSubPath: program files\ArcanaNetworks\OpsXML\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\

MSI (c) (D8:D8) : Dir (source): Key: INSTALLDIR , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\ , LongSubPath: program files\ArcanaNetworks\OpsXML\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\

MSI (c) (D8:D8) : Dir (source): Key: PROGRAM9 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\

MSI (c) (D8:D8) : Dir (source): Key: PROGRAM8 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\

MSI (c) (D8:D8) : Dir (source): Key: PROGRAM7 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\

MSI (c) (D8:D8) : Dir (source): Key: PROGRAM3 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\

MSI (c) (D8:D8) : Dir (source): Key: PROGRAM2 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\

MSI (c) (D8:D8) : Dir (source): Key: PROGRAM1 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\

MSI (c) (D8:D8) : Dir (source): Key: TEMPFILES1 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\TempFiles\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\TempFiles\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\TEMPFI~1\

MSI (c) (D8:D8) : Dir (source): Key: PROGRAM6 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\

MSI (c) (D8:D8) : Dir (source): Key: PROCSYS , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\procsys\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\procsys\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\procsys\

MSI (c) (D8:D8) : Dir (source): Key: MESSAGEBUS2 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\MessageBus\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\MessageBus\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\MESSAG~1\

MSI (c) (D8:D8) : Dir (source): Key: PROGRAM5 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\

MSI (c) (D8:D8) : Dir (source): Key: MESSAGEBUS1 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\MessageBus\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\MessageBus\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\MESSAG~1\

MSI (c) (D8:D8) : Dir (source): Key: PROGRAM4 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\

MSI (c) (D8:D8) : Dir (source): Key: TEMPFILES2 , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\TempFiles\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\TempFiles\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\TEMPFI~1\

MSI (c) (D8:D8) : Dir (source): Key: MESSAGEBUS , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\messagebus\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\messagebus\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\MESSAG~1\

MSI (c) (D8:D8) : Dir (source): Key: FILE , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\file\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\file\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\file\

MSI (c) (D8:D8) : Dir (source): Key: DML , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\dml\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\dml\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\dml\

MSI (c) (D8:D8) : Dir (source): Key: PROGRAM , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\

MSI (c) (D8:D8) : Dir (source): Key: TEMPFILES , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\TempFiles\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\TempFiles\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\TEMPFI~1\

MSI (c) (D8:D8) : Dir (source): Key: SUPPORT , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\Support\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\Support\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\Support\

MSI (c) (D8:D8) : Dir (source): Key: TFTP , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\TFTP\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\TFTP\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\TFTP\

MSI (c) (D8:D8) : Dir (source): Key: BACKUP , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\TFTP\Backup\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\TFTP\Backup\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\TFTP\Backup\

MSI (c) (D8:D8) : Dir (source): Key: DSLOG , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\program files\ArcanaNetworks\OpsXML\Program\TFTP\Backup\DSLog\ , LongSubPath: program files\ArcanaNetworks\OpsXML\Program\TFTP\Backup\DSLog\ , ShortSubPath: PROGRA1\ARCANA1\OpsXML\Program\TFTP\Backup\DSLog\

MSI (c) (D8:D8) : Dir (source): Key: ALLUSERSPROFILE , Object: C:\Users\cj7\AppData\Local\Temp\3\{CE38CF3F-9E6C-4B9C-AFCD-49502D9AEDCA}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\All Users\ , LongSubPath: All Users\ , ShortSubPath: ALLUSE~1\

Action ended 15:28:50: ResolveSource. Return value 1.

MSI (c) (D8:D8) : Doing action: CostFinalize

Action 15:28:50: CostFinalize. Computing space requirements

Action start 15:28:50: CostFinalize.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding OutOfDiskSpace property. Its value is '0'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding OutOfNoRbDiskSpace property. Its value is '0'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding PrimaryVolumeSpaceAvailable property. Its value is '0'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding PrimaryVolumeSpaceRequired property. Its value is '0'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding PrimaryVolumeSpaceRemaining property. Its value is '0'.

MSI (c) (D8:D8) : Note: 1: 2262 2: Patch 3: -2147287038

MSI (c) (D8:D8) : Note: 1: 2262 2: Condition 3: -2147287038

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding TARGETDIR property. Its value is 'C:\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding INSTALLDIR.C9C35FC7_5AEE_4C1E_8BD2_80ED9FA87FFF property. Its value is 'C:\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Modifying USERPROFILE property. Its current value is 'C:\Users\cj7'. Its new value: 'C:\Users\cj7\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding Redist.8C0C59A0_7DC8_11D2_B95D_006097C4DE24 property. Its value is 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding MS.8C0C59A0_7DC8_11D2_B95D_006097C4DE24 property. Its value is 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding System.8C0C59A0_7DC8_11D2_B95D_006097C4DE24 property. Its value is 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding Redist.51D569E0_8A28_11D2_B962_006097C4DE24 property. Its value is 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding MS.51D569E0_8A28_11D2_B962_006097C4DE24 property. Its value is 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding System.51D569E0_8A28_11D2_B962_006097C4DE24 property. Its value is 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding Redist.51D569E3_8A28_11D2_B962_006097C4DE24 property. Its value is 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding MS.51D569E3_8A28_11D2_B962_006097C4DE24 property. Its value is 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding System.51D569E3_8A28_11D2_B962_006097C4DE24 property. Its value is 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding Redist.3CE1F932_C090_11D2_977B_006097C4DE24 property. Its value is 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding MS.3CE1F932_C090_11D2_977B_006097C4DE24 property. Its value is 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding System.3CE1F932_C090_11D2_977B_006097C4DE24 property. Its value is 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : WIN64DUALFOLDERS: 'C:\Windows\SysWOW64\' will substitute 20 characters in 'C:\Windows\system32\' folder path. (mask argument = 0, the folder pair's iSwapAttrib member = 1).

MSI (c) (D8:D8) : PROPERTY CHANGE: Modifying System64Folder property. Its current value is 'C:\Windows\system32\'. Its new value: 'C:\Windows\SysWOW64\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding System16Folder property. Its value is 'C:\'.

MSI (c) (D8:D8) : WIN64DUALFOLDERS: 'C:\Program Files (x86)\' will substitute 17 characters in 'C:\Program Files\' folder path. (mask argument = 0, the folder pair's iSwapAttrib member = 0).

MSI (c) (D8:D8) : PROPERTY CHANGE: Modifying ProgramFiles64Folder property. Its current value is 'C:\Program Files\'. Its new value: 'C:\Program Files (x86)\'.

MSI (c) (D8:D8) : PROPERTY CHANGE: Adding PrimaryVolumePath property. Its value is 'C:\'.

MSI (c) (D8:D8) : Note: 1: 2303 2: 5 3:
tmwdtahou03.tmw.com\appdata$\

MSI (c) (D8:D8) : Note: 1: 2303 2: 5 3:
tmwdtahou03.tmw.com\appdata$\

MSI (c) (D8:D8) : Note: 1: 1324 2: My Documents 3: 1

Error 1324.The path My Documents contains an invalid character.

MSI (c) (D8:D8) : Product: OpsXML -- Error 1324.The path My Documents contains an invalid character.

Action ended 15:28:50: CostFinalize. Return value 3.

1: Failed to launch action 'CostFinalize', error is 1603

MSI (c) (D8:D8) : Leaked MSIHANDLE (2) of type 790541 for thread 728

MSI (c) (D8:D8) : Leaked MSIHANDLE (1) of type 790537 for thread 728

MSI (c) (D8:D8) : Destroying RemoteAPI object.

MSI (c) (D8:3C) : Custom Action Manager thread ending.

=== Verbose logging stopped: 1/22/2010 15:28:50 ===

Joe Clarke Sun, 01/24/2010 - 18:23

Your SET output ruled one thing out, but your CWA_Install.log is consistent with another problematic customer in the version of the Windows Installer you have.  This is not to say that is the problem, though.  I will be investigating some other instances tomorrow, and I hope to have a better idea of the problem then.

Joe Clarke Mon, 07/05/2010 - 14:47

I have since identified a bug with the CWA installation, CSCte84743.  The actual root cause is not known, but there is a workaround other than removing the server from a domain.  If anyone can reproduce this, I suggest you open a TAC service request so more detailed analysis can be done by Arcana who provides the CWA components.

CJasztrabTMW Tue, 07/06/2010 - 07:11

I eventually did manage to get this to install without errors.  From what I recall the issue stems from when logging in under a domain account (even a domain admin) all sorts of crazy paths get set.

Example:

APPDATA=tmwdtahou03.tmw.com\appdata$\cj7\Application Data

Ciscoworks installer does not like these kinds of paths.  It wants everything local on the drive.  My workaround was to create a local user  (NOT an active directory user)  with administrator rights on the actual server you're going to be installing CiscoWorks on.  Then log in to the server using that account to install ciscoworks.

Chris

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