Software Version: 12.4(22)YB1 / CME 7.1
Installer (Installer application) 22.214.171.124
Thirdparty (Service Engine Thirdparty Code) 7.0.2
Bootloader (Primary) (Service Engine Bootloader) 2.1.14
Infrastructure (Service Engine Infrastructure) 7.0.2
CUE Voicemail Language Support (Languages global pack) 7.0.2
Global (Global manifest) 7.0.2
Service Engine license (License for the Service Engine) 126.96.36.199
Auto Attendant (Service Engine Telephony Infrastructure) 7.0.2
Voice Mail (Voicemail application) 7.0.2
Bootloader (Secondary) (Service Engine Bootloader) 188.8.131.52
Core (Service Engine OS Core) 7.0.2
GPL Infrastructure (Service Engine GPL Infrastructure) 7.0.2
Scenario #1 If I transfer a call from one 7960 ext 2812 to another 7960 ext 2820 (non-consultatively), the line appearance on the receiving 7960 first displays the number of the transferring handset (2812), then when the transferred call is answered, the line appearance switches to the CLID number of the originating call. So basically the user at ext 2820, can determine that X2812 transferred a call to them.
Scenario # 2 A caller calls ext 2812 and the party doesn't answer and the call rolls to voice mail. The caller now opts to press "0" for the operator during the voice announcement (system operator has been defined), and the CUE then transfers the call to the designated system operator, the line appearance does not indicate the ext 2812 number but rather the CLID of the originating call
IHAC that would like to have the originating ext number be the line appearance that the operator handset gets, then if answered, the CLID number (just like the scenario #1) Is this possible?
Though trust customers is a good habit, if we really need to know was it working or not
this can be reproduced on the old IOS version in lab environment with exaclty same call flow.
It might be that caller was dialing some number which in turn was also has CFA set or operator's number was
and when call arrived at target phone it was shown as forwarded.
This is not possible.
Once call is established information of original called number is not preserved on subsequent transfers.
In this case CUE does not pass Diversion: header it received within the forwarded call.