VSOM/VSVM Newb Question

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Jan 22nd, 2010
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I have installed all the components on a single server and restarted all the services etc.  The issue that I am having is getting video to display in the operator view.  The only thing that I am showing in the log is. I can connect to the camera's fine directly so I know everything is flowing through the network fine.  If anyone has any ideas much appreciative in advance.  Thanks.



2010-01-22 21:17:41.902 [ proxy(11544).p_s1_TSS-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:42.089 [ proxy(11541).p_s1_AdminFLR2-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:42.200 [ proxy(11544).p_s1_TSS-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:42.494 [ proxy(11541).p_s1_AdminFLR2-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:53.459 [ proxy(11544).p_s1_TSS-Cam1_1 GL_UTIL=1 ] Timeout (10 secs) waiting for data from encoder.
2010-01-22 21:17:53.459 [ proxy(11544).p_s1_TSS-Cam1_1 BE_PROXY=1 ] Streaming error. Device disconnected or network error.
2010-01-22 21:17:53.853 [ proxy(11544).p_s1_TSS-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:53.973 [ proxy(11541).p_s1_AdminFLR2-Cam1_1 GL_UTIL=1 ] Timeout (10 secs) waiting for data from encoder.
2010-01-22 21:17:53.973 [ proxy(11541).p_s1_AdminFLR2-Cam1_1 BE_PROXY=1 ] Streaming error. Device disconnected or network error.
2010-01-22 21:17:54.155 [ proxy(11544).p_s1_TSS-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:54.440 [ proxy(11541).p_s1_AdminFLR2-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:17:54.809 [ proxy(11541).p_s1_AdminFLR2-Cam1_1 GL_UTIL=1 ] got reply header
2010-01-22 21:18:05.372 [ proxy(11544).p_s1_TSS-Cam1_1 GL_UTIL=1 ] Timeout (10 secs) waiting for data from encoder.

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Scott Olsen Fri, 01/29/2010 - 07:06
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Need some additional information here.  What model camera? Have you ensured it's been configured in VSMS properly and that

VSMS is authenticating to the camera properly?


I'm assuming VSMS 6.2 ?

rruckley Wed, 04/14/2010 - 18:03
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I have an issue where a DLL fails to register during the client install the first time you browse to VSOM. This failure causes the operator view not to work.


I can still see video from the camera streams in admin mode but operator view just doesn't work presumably because of this failed DLL (BWMsrcfltr.dll).

Scott Olsen Thu, 04/15/2010 - 05:35
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What version Operating System and browser are you using?  Be as specific as absolutely possible.

rruckley Thu, 04/15/2010 - 15:59
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I replied on the other thread but now I'm thinking that perhaps it's not that dll that's the issue.

I believe I had this issue before upgrading to Win7  so it might be some stupid legacy registry setting or such.


I might have to packet trace to see if the software is trying to talk to something silly.

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