7937 displays only one (extension or extenal mask)

Unanswered Question
Jan 24th, 2010


I installed 7937 but not display the extension & external mask both on the LCD panel.


-7937 software version=1.3(4), this is latest firmware from CCO

-busy trigger=1. I found some forum suggesting to change to '2' but no luck.

My expectation is, display exension and external mask both in the LCD panel which is same way as 79x5 IP Phones.

-if I configure 5 digits extension only without external maks, display 5 digits extension on the top-right area

-if I configure 5 digits extension and 10 digits DID both, display 10 digits DID on the top-right area.

why I cannot get both (extension and external mask) on the LCD panel with 7937 IP Phone?

Advise please!!!

I have this problem too.
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jordan.camasura Mon, 01/25/2010 - 20:01


Use the Line Text Label, put the 5 digit extension. On the External Phone Number Mask, put the 10 digits DID.

Now you should be able to see the 10 digit DID and the 5 digit extension on the 7937 LCD panel.

HTH, please rate.




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