CUC7.1, call handler greeting per language

Unanswered Question
Jan 24th, 2010


I have two languages that English and French with CUC7.1, and I realized there is differnet greeting per language type. I thought both languages using same recorded greeting but just providing different language interface.

My background is from Unity server which is required different call handler to provide two differnet language (correct me if I'm wrong). If different greeting per language selection within call handler, can I use single call handler in CUC which is different mechanism with Unity server?

My current language selection logic from main AA is,

-caller input 1=ch_english

-caller input 2=ch_french

-ch_english's language=English, following sub call hander using English interface

-ch_french's language=French, following sub call handler using French interface

If i'm using single call handler with recording each greeting per language (English & French), how to provide the language selection option to caller?

(I tried to compare to UCCX which has differnet prompt file per language selection but looks CUC is different logic)

Advise please!!!

I have this problem too.
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rob.huffman Mon, 01/25/2010 - 05:49

Hi there,

You are on the right track here completely

This behaviour has changed between Unity and Unity Connection. If you are

using a "single" number to reach your AA, then the design you have is perfect.

You have to let the Callers know what their options are, just like you have done.

If you had separate English and French access numbers then you could use

Routing Rules to direct the calls to the proper greeting within a shared Call


Here are a couple of good references from Unity/Unity Connection design

Engineer Lindborg;




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