I have two languages that English and French with CUC7.1, and I realized there is differnet greeting per language type. I thought both languages using same recorded greeting but just providing different language interface.
My background is from Unity server which is required different call handler to provide two differnet language (correct me if I'm wrong). If different greeting per language selection within call handler, can I use single call handler in CUC which is different mechanism with Unity server?
My current language selection logic from main AA is,
-caller input 1=ch_english
-caller input 2=ch_french
-ch_english's language=English, following sub call hander using English interface
-ch_french's language=French, following sub call handler using French interface
If i'm using single call handler with recording each greeting per language (English & French), how to provide the language selection option to caller?
(I tried to compare to UCCX which has differnet prompt file per language selection but looks CUC is different logic)