deskphone in presence 7 is not registering

Unanswered Question
Jan 25th, 2010
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hi all,

I have CUCM 6.1 & Cisco Presence 7.0 im not able to enable deskphone in CUPC,
In cupc its showing disable & im not able to select deskphone option.

Attached is the diagram which shows deskphone is not registered.

can any one help me out that where i am doing mistake ??


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htluo Mon, 01/25/2010 - 05:21
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From the screenshot, it looks like CUPC thought the phone was "not registered".

Here are a couple things to try:

1) From CUPS > Application > Cisco Unified Personal Communicator > CTI Profile, try to use a server that the phone is registered with.

2) If you're using LDAP authentication on CUCM, go to CUCM > System > LDAP > LDAP Authentication, use port 3268 instead of 389.

3) Go to CUCM > System > Serverice Paramter > CTI Manager > Advance.  Change CTI request timer from 5 to 300.

4) Reset the IP phone.

5) Restart CTIManager.


anis_cisco Mon, 01/25/2010 - 06:06
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hi michael,

I have already tried option number two, but no success. I will try rest of option by tomorrow & will let you know.

Thanks for your reply.




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