IPCCX Historical reporting abandoned calls inconsistency.

Unanswered Question
Jan 25th, 2010

We have an inconsistency with the number of abandoned calls reported for one particular CSQ.

If a HR is generated, 0 abandoned calls are reported ( almost a thousand calls handled), if I use the real time report statistics it shows several abandoned calls.

Are there any known issues which give these symptoms, bearing in mind it seems to only be effecting one particular CSQ.



I have this problem too.
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