CUCIMOC on-the-phone vs. busy

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Jan 25th, 2010
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The status of CUCIMOC never changes to on-the-phone, instead it shows busy. I'm running OCS R2 and CUCIMOC 7.1.3a.

See below some Log entries I got on the Client.

2009-11-17 13:03:58,046 INFO  [1 ] [Cisco.Uc.Clients.Moc.UCClient.Startup] [Startup.CheckIfPositiveSignKeyIsValid(0)] - Current Culture LCID      [2055]
2009-11-17 13:03:58,046 INFO  [1 ] [Cisco.Uc.Clients.Moc.UCClient.Startup] [Startup.CheckIfPositiveSignKeyIsValid(0)] - Current UI Culture set to [en-US]
2009-11-17 13:03:58,046 INFO  [1 ] [Cisco.Uc.Clients.Moc.UCClient.Startup] [Startup.CheckIfPositiveSignKeyIsValid(0)] - Current UI Culture LCID   [1033]
2009-11-17 13:03:58,046 INFO  [1 ] [Cisco.Uc.Clients.Moc.UCClient.Startup] [Startup.CheckIfPositiveSignKeyIsValid(0)] - Installed UI Culture set to [en-US]
2009-11-17 13:03:58,046 INFO  [1 ] [Cisco.Uc.Clients.Moc.UCClient.Startup] [Startup.CheckIfPositiveSignKeyIsValid(0)] - Installed UI Culture LCID   [1033]

2010-01-25 15:12:58,385 ERROR [1 ] [Cisco.Uc.Clients.Moc.UCClient.MocApi.MyMocContact] [MyMocContact.SetPresence(0)] - cannot push new presence (ON_THE_PHONE) to MOC
Cisco.Uc.Clients.Moc.UCClient.MocApi.MocException: Cannot set PresenceProperties for local user - registry configuration may be missing ---> System.ArgumentException: Value does not fall within the expected range.
   at CommunicatorAPI.IMessengerContactAdvanced.set_PresenceProperties(Object pvPresenceProperties)
   at Cisco.Uc.Clients.Moc.UCClient.MocApi.MyMocContact.SetPresenceToMoc(MocPresence presence)

Any idea why the client is not able to push the precense?



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Rod Lewis Tue, 03/09/2010 - 13:24
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I am having this issue as well with the same error. Anyone have anything???



pwenger Wed, 03/10/2010 - 14:49
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Hi Rod

I made the mistake to use the IP-Address or the servername instead of using the FQDN of the server.

Hope this helps.



Yorick Petey Fri, 10/21/2011 - 03:22
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Hi Peter,

Which server are you talking about? Which location for the FQDN?

I have the exact same issue with the same traces generated by cucilync. The status updates to Busy instead of "On the phone" although we are using en-US everywhere.

Thanks for your feedback.



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