I'm trying to develop a report where I'll place metrics per CSQ and, inside that, per Agent.
For example, I want to retrieve the login time of agent X in CSQ Y; the number of calls handled by agent A in CSQ B.
Is that possible? right now I've only collected metrics by CSQ OR by Agent. I could not find the cross between this two elements.
Can anyone help me? Where can I find that relation in the db_cra database?
Filipe - Portugal