IPCC - Relation between CSQ and Agent

Unanswered Question
Jan 25th, 2010
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I'm trying to develop a report where I'll place metrics per CSQ and, inside that, per Agent.

For example, I want to retrieve the login time of agent X in CSQ Y; the number of calls handled by agent A in CSQ B.

Is that possible? right now I've only collected metrics by CSQ OR by Agent. I could not find the cross between this two elements.

Can anyone help me? Where can I find that relation in the db_cra database?

Thank you!


Filipe - Portugal

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