CUE -GUI Admin no access

Unanswered Question
Jan 25th, 2010

I setup a new UC500 and used CCA 2.2 and configured the device.  Now when I try to access the CUE GUI with a login and password it does not let me.  I have checked the flash: and did not find the gui/ directory.  I use the 8.0.0 image.

Jibu

I have this problem too.
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jmathews63002 Mon, 01/25/2010 - 13:46

Here it is

#dir
Directory of flash:/

    1  -rw-         660  Jan 25 2010 10:14:44 -05:00  vlan.dat
    2  -rw-    37988016  Jan 25 2010 10:16:48 -05:00  uc500-advipservicesk9-mz.150-1.XA
    3  drw-           0  Jan 25 2010 10:17:20 -05:00  phones
   99  -rw-     2843434  Jan 25 2010 14:25:10 -05:00  TEAMLOGIC_FW_08.wav

128184320 bytes total (180224 bytes free)

Steven Smith Mon, 01/25/2010 - 13:49

I don't believe the upgrade was fully successful.  I see the IOS is there, but did you only pick IOS as the upgrade or the whole software pack?  I would recommend upgrading the whole software pack again and seeing if you get any errors.

jmathews63002 Mon, 01/25/2010 - 13:53

I did an upgrade to 8.0.0 and it errored out few times and I gave up.  It gives TFTP errors etc.  Is there any other way to upgrade the IOS other than CCA?

jmathews63002 Mon, 01/25/2010 - 15:22

Like you said I did the upgrade again.  This time the I get an error message " Please make sure that there is no FTP/TFTP server running on your PC" this happens at the point of CME Files upload in progress,please wait....(37).

Is there any other way to upgrade this?

Steven DiStefano Mon, 01/25/2010 - 15:30

When you start the upgrade, does the phone load manager pop open and ask you to select phones?

I think you are outta flash space, and CCA 2.2.1 prevents the system from running out, albeit with a generic error message, but I'd bet if you dont select all the phone loads, it will work:

your flash: 128184320 bytes total (180224 bytes free)

Steven Smith Mon, 01/25/2010 - 15:33

This might be a flash problem.

Could you try formatting the flash then trying the upgrade again?  After you format, do NOT reboot the UC500.

format flash:

That will clear out the flash and the space that is missing.

jmathews63002 Mon, 01/25/2010 - 15:53

I dont get the option of selecting any phone loads.  Its empty.

I did format the flash and then reloded the UC520-8.0.0 zip  file and it tells me that "There are no phone loads file in the software pack you provided".

Steven Smith Mon, 01/25/2010 - 15:59

Could you try downloading the software pack again?  It sounds like the software pack might be corrupted.

Was this error in the phone load manager?

jmathews63002 Mon, 01/25/2010 - 16:09

Since it errored out,  and considering the format,  I am doing the 7.0.3 update now.  Will wait and see if it goes thru.  If it goes thru and i see the phone loads, I will go with 8.0.0 (keeping my fingers crossed)

jmathews63002 Mon, 01/25/2010 - 16:29

It gave me the same error "Please make sure that there is no FTP/TFTP server running on your PC"

I am using a Windows 7 PC and am sure that there is nothing running on it.

The files copied were better than last time though

Cisco Configuration Assistant. Version: 2.1 (1). Fri Jan 22 15:10:46 EST 2010

User Access Verification

Username: jmathews
Password:

TLIT#sh flash:
-#- --length-- -----date/time------ path
1          660 Jan 26 2010 00:05:44 vlan.dat
2     28064464 Jan 25 2010 23:51:28 uc500-advipservicesk9-mz.124-20.T2
3            0 Jan 25 2010 23:52:00 phones
4            0 Jan 25 2010 23:52:00 phones/7975
5      2918613 Jan 25 2010 23:52:20 phones/7975/apps75.8-4-1-23.sbn
6       485244 Jan 25 2010 23:52:22 phones/7975/cnu75.8-4-1-23.sbn
7      2661855 Jan 25 2010 23:52:40 phones/7975/cvm75sccp.8-4-1-23.sbn
8       335003 Jan 25 2010 23:52:44 phones/7975/dsp75.8-4-1-23.sbn
9       757132 Jan 25 2010 23:52:48 phones/7975/jar75sccp.8-4-1-23.sbn
10         638 Jan 25 2010 23:52:50 phones/7975/SCCP75.8-4-2S.loads
11         642 Jan 25 2010 23:52:50 phones/7975/term75.default.loads
12           0 Jan 25 2010 23:52:52 phones/7970_7971
13     2915997 Jan 25 2010 23:53:12 phones/7970_7971/apps70.8-4-1-23.sbn
14      460275 Jan 25 2010 23:53:16 phones/7970_7971/cnu70.8-4-1-23.sbn
15     2665016 Jan 25 2010 23:53:36 phones/7970_7971/cvm70sccp.8-4-1-23.sbn
16      539441 Jan 25 2010 23:53:40 phones/7970_7971/dsp70.8-4-1-23.sbn
17      700829 Jan 25 2010 23:53:44 phones/7970_7971/jar70sccp.8-4-1-23.sbn
18         638 Jan 25 2010 23:53:46 phones/7970_7971/SCCP70.8-4-2S.loads
19         642 Jan 25 2010 23:53:46 phones/7970_7971/term70.default.loads
20         642 Jan 25 2010 23:53:48 phones/7970_7971/term71.default.loads
21           0 Jan 25 2010 23:53:48 phones/7945_7965
22     2918613 Jan 25 2010 23:54:08 phones/7945_7965/apps45.8-4-1-23.sbn
23      485266 Jan 25 2010 23:54:12 phones/7945_7965/cnu45.8-4-1-23.sbn
24     2662633 Jan 25 2010 23:54:32 phones/7945_7965/cvm45sccp.8-4-1-23.sbn
25      335003 Jan 25 2010 23:54:34 phones/7945_7965/dsp45.8-4-1-23.sbn
26      754716 Jan 25 2010 23:54:40 phones/7945_7965/jar45sccp.8-4-1-23.sbn
27         638 Jan 25 2010 23:54:42 phones/7945_7965/SCCP45.8-4-2S.loads
28         642 Jan 25 2010 23:54:42 phones/7945_7965/term45.default.loads
29         642 Jan 25 2010 23:54:42 phones/7945_7965/term65.default.loads
30           0 Jan 25 2010 23:54:44 phones/7942_7962
31     2918613 Jan 25 2010 23:55:04 phones/7942_7962/apps42.8-4-1-23.sbn
32      485066 Jan 25 2010 23:55:08 phones/7942_7962/cnu42.8-4-1-23.sbn
33     2659498 Jan 25 2010 23:55:34 phones/7942_7962/cvm42sccp.8-4-1-23.sbn
34      335003 Jan 25 2010 23:55:36 phones/7942_7962/dsp42.8-4-1-23.sbn
35      628112 Jan 25 2010 23:55:40 phones/7942_7962/jar42sccp.8-4-1-23.sbn
36         658 Jan 25 2010 23:55:42 phones/7942_7962/SCCP42.8-4-2S.loads
37         662 Jan 25 2010 23:55:42 phones/7942_7962/term42.default.loads
38         662 Jan 25 2010 23:55:44 phones/7942_7962/term62.default.loads
39           0 Jan 25 2010 23:55:44 phones/7941_7961
40     2915997 Jan 25 2010 23:56:04 phones/7941_7961/apps41.8-4-1-23.sbn
41      459836 Jan 25 2010 23:56:08 phones/7941_7961/cnu41.8-4-1-23.sbn
42     2660448 Jan 25 2010 23:56:30 phones/7941_7961/cvm41sccp.8-4-1-23.sbn
43      539441 Jan 25 2010 23:56:34 phones/7941_7961/dsp41.8-4-1-23.sbn
44      500440 Jan 25 2010 23:56:38 phones/7941_7961/jar41sccp.8-4-1-23.sbn
45         638 Jan 25 2010 23:56:40 phones/7941_7961/SCCP41.8-4-2S.loads
46         642 Jan 25 2010 23:56:40 phones/7941_7961/term41.default.loads
47         642 Jan 25 2010 23:56:40 phones/7941_7961/term61.default.loads
48           0 Jan 25 2010 23:56:40 phones/7940_7960
49      130548 Jan 25 2010 23:56:42 phones/7940_7960/P00308001000.bin
50         458 Jan 25 2010 23:56:42 phones/7940_7960/P00308001000.loads
51      707328 Jan 25 2010 23:56:46 phones/7940_7960/P00308001000.sb2
52      130952 Jan 25 2010 23:56:48 phones/7940_7960/P00308001000.sbn
53           0 Jan 25 2010 23:56:50 phones/7937
54     7922596 Jan 25 2010 23:57:52 phones/7937/apps37sccp.1-3-2-0.bin
55           0 Jan 25 2010 23:57:52 phones/7936
56     1849756 Jan 25 2010 23:58:04 phones/7936/cmterm_7936.3-3-16-0.bin
57           0 Jan 25 2010 23:58:06 phones/7931
58     2925555 Jan 25 2010 23:58:26 phones/7931/apps31.8-4-1-23.sbn
59      464028 Jan 25 2010 23:58:30 phones/7931/cnu31.8-4-1-23.sbn
60     2661176 Jan 25 2010 23:58:48 phones/7931/cvm31sccp.8-4-1-23.sbn
61      335003 Jan 25 2010 23:58:50 phones/7931/dsp31.8-4-1-23.sbn
62      485636 Jan 25 2010 23:58:54 phones/7931/jar31sccp.8-4-1-23.sbn
63         639 Jan 25 2010 23:58:56 phones/7931/SCCP31.8-4-2S.loads
64         643 Jan 25 2010 23:58:56 phones/7931/term31.default.loads
65           0 Jan 25 2010 23:58:56 phones/7925
66     2628733 Jan 25 2010 23:59:16 phones/7925/APPSH-1.3.1.SBN
67         819 Jan 25 2010 23:59:18 phones/7925/CP7925G-1.3.1.LOADS
68     1883285 Jan 25 2010 23:59:30 phones/7925/GUIH-1.3.1.SBN
69     2118665 Jan 25 2010 23:59:44 phones/7925/SYSH-1.3.1.SBN
70      936361 Jan 25 2010 23:59:50 phones/7925/TNUXH-1.3.1.SBN
71     1963130 Jan 26 2010 00:00:06 phones/7925/WLANH-1.3.1.SBN
72           0 Jan 26 2010 00:00:08 phones/7921
73     2593969 Jan 26 2010 00:00:26 phones/7921/APPS-1.2.1.SBN
74         894 Jan 26 2010 00:00:28 phones/7921/CP7921G-1.2.1.LOADS
75     1833102 Jan 26 2010 00:00:40 phones/7921/GUI-1.2.1.SBN
76     2083047 Jan 26 2010 00:00:56 phones/7921/SYS-1.2.1.SBN
77      895905 Jan 26 2010 00:01:00 phones/7921/TNUX-1.2.1.SBN
78     2196478 Jan 26 2010 00:01:18 phones/7921/TNUXR-1.2.1.SBN
79     1350650 Jan 26 2010 00:01:28 phones/7921/WLAN-1.2.1.SBN
80           0 Jan 26 2010 00:01:28 phones/7916
81      165355 Jan 26 2010 00:01:30 phones/7916/B016-1-0-3.SBN
82           0 Jan 26 2010 00:01:30 phones/7915
83      146463 Jan 26 2010 00:01:32 phones/7915/B015-1-0-3.SBN
84           0 Jan 26 2010 00:01:32 phones/7914
85       49986 Jan 26 2010 00:01:32 phones/7914/S00105000300.sbn
86           0 Jan 26 2010 00:01:34 phones/7906_7911
87     2925555 Jan 26 2010 00:01:52 phones/7906_7911/apps11.8-4-1-23.sbn
88      463556 Jan 26 2010 00:01:56 phones/7906_7911/cnu11.8-4-1-23.sbn
89     2666103 Jan 26 2010 00:02:16 phones/7906_7911/cvm11sccp.8-4-1-23.sbn
90      335003 Jan 26 2010 00:02:20 phones/7906_7911/dsp11.8-4-1-23.sbn
91      485341 Jan 26 2010 00:02:24 phones/7906_7911/jar11sccp.8-4-1-23.sbn
92         658 Jan 26 2010 00:02:24 phones/7906_7911/SCCP11.8-4-2S.loads
93         662 Jan 26 2010 00:02:26 phones/7906_7911/term06.default.loads
94         662 Jan 26 2010 00:02:26 phones/7906_7911/term11.default.loads
95           0 Jan 26 2010 00:02:26 phones/525
96     9871691 Jan 26 2010 00:03:46 phones/525/spa525g-7-1-9.bin
97           0 Jan 26 2010 00:03:46 phones/521_524
98      892426 Jan 26 2010 00:03:52 phones/521_524/cp524g-8-1-16b.bin
99           0 Jan 26 2010 00:04:12 Desktops
100     131470 Jan 26 2010 00:04:14 Desktops/CampusNight.png
101      80565 Jan 26 2010 00:04:14 Desktops/CiscoFountain.png
102       8156 Jan 26 2010 00:04:16 Desktops/CiscoLogo.png
103     138278 Jan 26 2010 00:04:16 Desktops/Fountain.png
104     109076 Jan 26 2010 00:04:18 Desktops/MorroRock.png
105     108087 Jan 26 2010 00:04:20 Desktops/NantucketFlowers.png
106      10820 Jan 26 2010 00:04:20 Desktops/TN-CampusNight.png
107       9657 Jan 26 2010 00:04:22 Desktops/TN-CiscoFountain.png
108       2089 Jan 26 2010 00:04:22 Desktops/TN-CiscoLogo.png
109       7953 Jan 26 2010 00:04:22 Desktops/TN-Fountain.png
110       7274 Jan 26 2010 00:04:22 Desktops/TN-MorroRock.png
111       9933 Jan 26 2010 00:04:24 Desktops/TN-NantucketFlowers.png
112          0 Jan 26 2010 00:04:24 Desktops/320x216x16
113        651 Jan 26 2010 00:04:24 Desktops/320x216x16/List.xml
114          0 Jan 26 2010 00:04:24 Desktops/320x212x16
115        651 Jan 26 2010 00:04:26 Desktops/320x212x16/List.xml
116          0 Jan 26 2010 00:04:26 Desktops/320x212x12
117        651 Jan 26 2010 00:04:26 Desktops/320x212x12/List.xml
118          0 Jan 26 2010 00:04:26 autoattendant
119      94503 Jan 26 2010 00:04:28 autoattendant/AA_SBCS_v01.aef
120      96166 Jan 26 2010 00:04:28 autoattendant/AA_SBCS_v02.aef
121      15891 Jan 26 2010 00:04:30 autoattendant/AA_transfer.aef
122          0 Jan 26 2010 00:04:30 bacdprompts
123      26087 Jan 26 2010 00:04:30 bacdprompts/app-b-acd-2.1.2.3.tcl
124      37673 Jan 26 2010 00:04:32 bacdprompts/app-b-acd-aa-2.1.2.3.tcl
125      75650 Jan 26 2010 00:04:32 bacdprompts/en_bacd_allagentsbusy.au
126      83291 Jan 26 2010 00:04:34 bacdprompts/en_bacd_disconnect.au
127      63055 Jan 26 2010 00:04:34 bacdprompts/en_bacd_enter_dest.au
128      37952 Jan 26 2010 00:04:36 bacdprompts/en_bacd_invalidoption.au
129     496521 Jan 26 2010 00:04:40 bacdprompts/en_bacd_music_on_hold.au
130     123446 Jan 26 2010 00:04:42 bacdprompts/en_bacd_options_menu.au
131      42978 Jan 26 2010 00:04:44 bacdprompts/en_bacd_welcome.au
132      34794 Jan 26 2010 00:04:46 bacdprompts/en_bacd_xferto_operator.au
133          0 Jan 26 2010 00:04:46 cca
134        545 Jan 26 2010 00:04:46 cca/Key_Phoneloads.csv
135      60892 Jan 26 2010 00:04:46 cca/sccpphoneloadstable.csv
136        385 Jan 26 2010 00:04:48 cca/UC500_CCA_Dir_7.0.3.txt
137          0 Jan 26 2010 00:04:48 gui
138       4118 Jan 26 2010 00:04:48 gui/admin_user.html
139     664796 Jan 26 2010 00:04:54 gui/admin_user.js
140       1029 Jan 26 2010 00:04:56 gui/CiscoLogo.gif
141        657 Jan 26 2010 00:04:56 gui/CME_GUI_README.TXT
142        953 Jan 26 2010 00:04:56 gui/Delete.gif
143      16948 Jan 26 2010 00:04:58 gui/dom.js
144        864 Jan 26 2010 00:04:58 gui/downarrow.gif
145       6315 Jan 26 2010 00:04:58 gui/ephone_admin.html
146       4558 Jan 26 2010 00:04:58 gui/logohome.gif
147       3978 Jan 26 2010 00:05:00 gui/normal_user.html
148      80123 Jan 26 2010 00:05:00 gui/normal_user.js
149       1347 Jan 26 2010 00:05:00 gui/Plus.gif
150        843 Jan 26 2010 00:05:02 gui/sxiconad.gif
151        174 Jan 26 2010 00:05:02 gui/Tab.gif
152       2492 Jan 26 2010 00:05:02 gui/telephony_service.html
153        870 Jan 26 2010 00:05:04 gui/uparrow.gif
154      10230 Jan 26 2010 00:05:04 gui/xml-test.html
155       3493 Jan 26 2010 00:05:04 gui/xml.template
156          0 Jan 26 2010 00:05:04 gui/sn
157      11899 Jan 26 2010 00:05:04 gui/sn/handshake.html
158     633459 Jan 26 2010 00:05:10 gui/sn/handshake.swf
159          0 Jan 26 2010 00:05:12 media
160     496521 Jan 26 2010 00:05:16 media/music-on-hold.au
161     496521 Jan 26 2010 00:05:22 media/music-on-hold_10db.au
162          0 Jan 26 2010 00:05:24 ringtones
163       8160 Jan 26 2010 00:05:24 ringtones/Analog1.raw
164       8160 Jan 26 2010 00:05:26 ringtones/Analog2.raw
165       5280 Jan 26 2010 00:05:26 ringtones/AreYouThere.raw
166       5040 Jan 26 2010 00:05:26 ringtones/AreYouThereF.raw
167       8160 Jan 26 2010 00:05:28 ringtones/Bass.raw
168      12240 Jan 26 2010 00:05:28 ringtones/CallBack.raw
169      16040 Jan 26 2010 00:05:28 ringtones/Chime.raw
170       8160 Jan 26 2010 00:05:28 ringtones/Classic1.raw
171      16080 Jan 26 2010 00:05:30 ringtones/Classic2.raw
172      10800 Jan 26 2010 00:05:30 ringtones/ClockShop.raw
173       2823 Jan 26 2010 00:05:30 ringtones/DistinctiveRingList.xml
174       9600 Jan 26 2010 00:05:30 ringtones/Drums1.raw
175      13440 Jan 26 2010 00:05:32 ringtones/Drums2.raw
176      15840 Jan 26 2010 00:05:32 ringtones/FilmScore.raw
177      16080 Jan 26 2010 00:05:32 ringtones/HarpSynth.raw
178       8160 Jan 26 2010 00:05:34 ringtones/Jamaica.raw
179      16080 Jan 26 2010 00:05:34 ringtones/KotoEffect.raw
180      12720 Jan 26 2010 00:05:34 ringtones/MusicBox.raw
181       8160 Jan 26 2010 00:05:36 ringtones/Piano1.raw
182      15360 Jan 26 2010 00:05:36 ringtones/Piano2.raw
183       9360 Jan 26 2010 00:05:36 ringtones/Pop.raw
184       7200 Jan 26 2010 00:05:38 ringtones/Pulse1.raw
185       4000 Jan 26 2010 00:05:38 ringtones/Ring1.raw
186       4000 Jan 26 2010 00:05:38 ringtones/Ring2.raw
187       4000 Jan 26 2010 00:05:38 ringtones/Ring3.raw
188       4000 Jan 26 2010 00:05:40 ringtones/Ring4.raw
189       4000 Jan 26 2010 00:05:40 ringtones/Ring5.raw
190       4000 Jan 26 2010 00:05:40 ringtones/Ring6.raw
191       4000 Jan 26 2010 00:05:42 ringtones/Ring7.raw
192       2823 Jan 26 2010 00:05:42 ringtones/RingList.xml
193      10800 Jan 26 2010 00:05:42 ringtones/Sax1.raw
194      14160 Jan 26 2010 00:05:42 ringtones/Sax2.raw
195      16080 Jan 26 2010 00:05:44 ringtones/Vibe.raw
196          0 Jan 26 2010 00:05:44 sn
197          0 Jan 26 2010 00:05:44 sn/tmp
198          0 Jan 26 2010 00:05:44 sn/status

3170304 bytes available (125014016 bytes used)

TLIT#dir
Directory of flash:/

    1  -rw-         660  Jan 25 2010 19:05:44 -05:00  vlan.dat
    2  -rw-    28064464  Jan 25 2010 18:51:28 -05:00  uc500-advipservicesk9-mz.1
24-20.T2
    3  drw-           0  Jan 25 2010 18:52:00 -05:00  phones
   99  drw-           0  Jan 25 2010 19:04:12 -05:00  Desktops
  118  drw-           0  Jan 25 2010 19:04:26 -05:00  autoattendant
  122  drw-           0  Jan 25 2010 19:04:30 -05:00  bacdprompts
  133  drw-           0  Jan 25 2010 19:04:46 -05:00  cca
  137  drw-           0  Jan 25 2010 19:04:48 -05:00  gui
  159  drw-           0  Jan 25 2010 19:05:12 -05:00  media
  162  drw-           0  Jan 25 2010 19:05:24 -05:00  ringtones
  196  drw-           0  Jan 25 2010 19:05:44 -05:00  sn

128184320 bytes total (3170304 bytes free)
TLIT#

Steven Smith Mon, 01/25/2010 - 16:36

It looks like the upgrade was successful this time.  You got the same error message though this time?  Or did you try upgrading to the 8.0 pack and get the error message then?

jmathews63002 Mon, 01/25/2010 - 16:50

I got the error while doing 7.0.3 I did not yet do the 8.0.0 upgrade.  It errored out gain.

Steven Smith Tue, 01/26/2010 - 08:09

On the computer you are doing this on, can you perform a netstat -an?  Can you make sure all firewalls and antivirus are disabled on the system?  I haven't seen this problem before.

jmathews63002 Tue, 01/26/2010 - 08:18

Gave it one more go and the 7.0.3 got updated.  However here are the observations

1.  Dont see the phone loads on CCA

2. Passwords not accepting on CUE gui, went ahead and logged into CUE thru CLI and created user and password and added as administrator.  Once that was done could log in and setup voicemail to e-mail.

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