01-25-2010 01:43 PM - edited 03-21-2019 02:04 AM
I setup a new UC500 and used CCA 2.2 and configured the device. Now when I try to access the CUE GUI with a login and password it does not let me. I have checked the flash: and did not find the gui/ directory. I use the 8.0.0 image.
Jibu
01-25-2010 01:45 PM
Can you do a "dir" and post here?
01-25-2010 01:46 PM
Here it is
#dir
Directory of flash:/
1 -rw- 660 Jan 25 2010 10:14:44 -05:00 vlan.dat
2 -rw- 37988016 Jan 25 2010 10:16:48 -05:00 uc500-advipservicesk9-mz.150-1.XA
3 drw- 0 Jan 25 2010 10:17:20 -05:00 phones
99 -rw- 2843434 Jan 25 2010 14:25:10 -05:00 TEAMLOGIC_FW_08.wav
128184320 bytes total (180224 bytes free)
01-25-2010 01:49 PM
I don't believe the upgrade was fully successful. I see the IOS is there, but did you only pick IOS as the upgrade or the whole software pack? I would recommend upgrading the whole software pack again and seeing if you get any errors.
01-25-2010 01:53 PM
I did an upgrade to 8.0.0 and it errored out few times and I gave up. It gives TFTP errors etc. Is there any other way to upgrade the IOS other than CCA?
01-25-2010 03:22 PM
Like you said I did the upgrade again. This time the I get an error message " Please make sure that there is no FTP/TFTP server running on your PC" this happens at the point of CME Files upload in progress,please wait....(37).
Is there any other way to upgrade this?
01-25-2010 03:30 PM
When you start the upgrade, does the phone load manager pop open and ask you to select phones?
I think you are outta flash space, and CCA 2.2.1 prevents the system from running out, albeit with a generic error message, but I'd bet if you dont select all the phone loads, it will work:
your flash: 128184320 bytes total (180224 bytes free)
01-25-2010 03:33 PM
This might be a flash problem.
Could you try formatting the flash then trying the upgrade again? After you format, do NOT reboot the UC500.
format flash:
That will clear out the flash and the space that is missing.
01-25-2010 03:53 PM
I dont get the option of selecting any phone loads. Its empty.
I did format the flash and then reloded the UC520-8.0.0 zip file and it tells me that "There are no phone loads file in the software pack you provided".
01-25-2010 03:59 PM
Could you try downloading the software pack again? It sounds like the software pack might be corrupted.
Was this error in the phone load manager?
01-25-2010 04:09 PM
Since it errored out, and considering the format, I am doing the 7.0.3 update now. Will wait and see if it goes thru. If it goes thru and i see the phone loads, I will go with 8.0.0 (keeping my fingers crossed)
01-25-2010 04:29 PM
It gave me the same error "Please make sure that there is no FTP/TFTP server running on your PC"
I am using a Windows 7 PC and am sure that there is nothing running on it.
The files copied were better than last time though
Cisco Configuration Assistant. Version: 2.1 (1). Fri Jan 22 15:10:46 EST 2010
User Access Verification
Username: jmathews
Password:
TLIT#sh flash:
-#- --length-- -----date/time------ path
1 660 Jan 26 2010 00:05:44 vlan.dat
2 28064464 Jan 25 2010 23:51:28 uc500-advipservicesk9-mz.124-20.T2
3 0 Jan 25 2010 23:52:00 phones
4 0 Jan 25 2010 23:52:00 phones/7975
5 2918613 Jan 25 2010 23:52:20 phones/7975/apps75.8-4-1-23.sbn
6 485244 Jan 25 2010 23:52:22 phones/7975/cnu75.8-4-1-23.sbn
7 2661855 Jan 25 2010 23:52:40 phones/7975/cvm75sccp.8-4-1-23.sbn
8 335003 Jan 25 2010 23:52:44 phones/7975/dsp75.8-4-1-23.sbn
9 757132 Jan 25 2010 23:52:48 phones/7975/jar75sccp.8-4-1-23.sbn
10 638 Jan 25 2010 23:52:50 phones/7975/SCCP75.8-4-2S.loads
11 642 Jan 25 2010 23:52:50 phones/7975/term75.default.loads
12 0 Jan 25 2010 23:52:52 phones/7970_7971
13 2915997 Jan 25 2010 23:53:12 phones/7970_7971/apps70.8-4-1-23.sbn
14 460275 Jan 25 2010 23:53:16 phones/7970_7971/cnu70.8-4-1-23.sbn
15 2665016 Jan 25 2010 23:53:36 phones/7970_7971/cvm70sccp.8-4-1-23.sbn
16 539441 Jan 25 2010 23:53:40 phones/7970_7971/dsp70.8-4-1-23.sbn
17 700829 Jan 25 2010 23:53:44 phones/7970_7971/jar70sccp.8-4-1-23.sbn
18 638 Jan 25 2010 23:53:46 phones/7970_7971/SCCP70.8-4-2S.loads
19 642 Jan 25 2010 23:53:46 phones/7970_7971/term70.default.loads
20 642 Jan 25 2010 23:53:48 phones/7970_7971/term71.default.loads
21 0 Jan 25 2010 23:53:48 phones/7945_7965
22 2918613 Jan 25 2010 23:54:08 phones/7945_7965/apps45.8-4-1-23.sbn
23 485266 Jan 25 2010 23:54:12 phones/7945_7965/cnu45.8-4-1-23.sbn
24 2662633 Jan 25 2010 23:54:32 phones/7945_7965/cvm45sccp.8-4-1-23.sbn
25 335003 Jan 25 2010 23:54:34 phones/7945_7965/dsp45.8-4-1-23.sbn
26 754716 Jan 25 2010 23:54:40 phones/7945_7965/jar45sccp.8-4-1-23.sbn
27 638 Jan 25 2010 23:54:42 phones/7945_7965/SCCP45.8-4-2S.loads
28 642 Jan 25 2010 23:54:42 phones/7945_7965/term45.default.loads
29 642 Jan 25 2010 23:54:42 phones/7945_7965/term65.default.loads
30 0 Jan 25 2010 23:54:44 phones/7942_7962
31 2918613 Jan 25 2010 23:55:04 phones/7942_7962/apps42.8-4-1-23.sbn
32 485066 Jan 25 2010 23:55:08 phones/7942_7962/cnu42.8-4-1-23.sbn
33 2659498 Jan 25 2010 23:55:34 phones/7942_7962/cvm42sccp.8-4-1-23.sbn
34 335003 Jan 25 2010 23:55:36 phones/7942_7962/dsp42.8-4-1-23.sbn
35 628112 Jan 25 2010 23:55:40 phones/7942_7962/jar42sccp.8-4-1-23.sbn
36 658 Jan 25 2010 23:55:42 phones/7942_7962/SCCP42.8-4-2S.loads
37 662 Jan 25 2010 23:55:42 phones/7942_7962/term42.default.loads
38 662 Jan 25 2010 23:55:44 phones/7942_7962/term62.default.loads
39 0 Jan 25 2010 23:55:44 phones/7941_7961
40 2915997 Jan 25 2010 23:56:04 phones/7941_7961/apps41.8-4-1-23.sbn
41 459836 Jan 25 2010 23:56:08 phones/7941_7961/cnu41.8-4-1-23.sbn
42 2660448 Jan 25 2010 23:56:30 phones/7941_7961/cvm41sccp.8-4-1-23.sbn
43 539441 Jan 25 2010 23:56:34 phones/7941_7961/dsp41.8-4-1-23.sbn
44 500440 Jan 25 2010 23:56:38 phones/7941_7961/jar41sccp.8-4-1-23.sbn
45 638 Jan 25 2010 23:56:40 phones/7941_7961/SCCP41.8-4-2S.loads
46 642 Jan 25 2010 23:56:40 phones/7941_7961/term41.default.loads
47 642 Jan 25 2010 23:56:40 phones/7941_7961/term61.default.loads
48 0 Jan 25 2010 23:56:40 phones/7940_7960
49 130548 Jan 25 2010 23:56:42 phones/7940_7960/P00308001000.bin
50 458 Jan 25 2010 23:56:42 phones/7940_7960/P00308001000.loads
51 707328 Jan 25 2010 23:56:46 phones/7940_7960/P00308001000.sb2
52 130952 Jan 25 2010 23:56:48 phones/7940_7960/P00308001000.sbn
53 0 Jan 25 2010 23:56:50 phones/7937
54 7922596 Jan 25 2010 23:57:52 phones/7937/apps37sccp.1-3-2-0.bin
55 0 Jan 25 2010 23:57:52 phones/7936
56 1849756 Jan 25 2010 23:58:04 phones/7936/cmterm_7936.3-3-16-0.bin
57 0 Jan 25 2010 23:58:06 phones/7931
58 2925555 Jan 25 2010 23:58:26 phones/7931/apps31.8-4-1-23.sbn
59 464028 Jan 25 2010 23:58:30 phones/7931/cnu31.8-4-1-23.sbn
60 2661176 Jan 25 2010 23:58:48 phones/7931/cvm31sccp.8-4-1-23.sbn
61 335003 Jan 25 2010 23:58:50 phones/7931/dsp31.8-4-1-23.sbn
62 485636 Jan 25 2010 23:58:54 phones/7931/jar31sccp.8-4-1-23.sbn
63 639 Jan 25 2010 23:58:56 phones/7931/SCCP31.8-4-2S.loads
64 643 Jan 25 2010 23:58:56 phones/7931/term31.default.loads
65 0 Jan 25 2010 23:58:56 phones/7925
66 2628733 Jan 25 2010 23:59:16 phones/7925/APPSH-1.3.1.SBN
67 819 Jan 25 2010 23:59:18 phones/7925/CP7925G-1.3.1.LOADS
68 1883285 Jan 25 2010 23:59:30 phones/7925/GUIH-1.3.1.SBN
69 2118665 Jan 25 2010 23:59:44 phones/7925/SYSH-1.3.1.SBN
70 936361 Jan 25 2010 23:59:50 phones/7925/TNUXH-1.3.1.SBN
71 1963130 Jan 26 2010 00:00:06 phones/7925/WLANH-1.3.1.SBN
72 0 Jan 26 2010 00:00:08 phones/7921
73 2593969 Jan 26 2010 00:00:26 phones/7921/APPS-1.2.1.SBN
74 894 Jan 26 2010 00:00:28 phones/7921/CP7921G-1.2.1.LOADS
75 1833102 Jan 26 2010 00:00:40 phones/7921/GUI-1.2.1.SBN
76 2083047 Jan 26 2010 00:00:56 phones/7921/SYS-1.2.1.SBN
77 895905 Jan 26 2010 00:01:00 phones/7921/TNUX-1.2.1.SBN
78 2196478 Jan 26 2010 00:01:18 phones/7921/TNUXR-1.2.1.SBN
79 1350650 Jan 26 2010 00:01:28 phones/7921/WLAN-1.2.1.SBN
80 0 Jan 26 2010 00:01:28 phones/7916
81 165355 Jan 26 2010 00:01:30 phones/7916/B016-1-0-3.SBN
82 0 Jan 26 2010 00:01:30 phones/7915
83 146463 Jan 26 2010 00:01:32 phones/7915/B015-1-0-3.SBN
84 0 Jan 26 2010 00:01:32 phones/7914
85 49986 Jan 26 2010 00:01:32 phones/7914/S00105000300.sbn
86 0 Jan 26 2010 00:01:34 phones/7906_7911
87 2925555 Jan 26 2010 00:01:52 phones/7906_7911/apps11.8-4-1-23.sbn
88 463556 Jan 26 2010 00:01:56 phones/7906_7911/cnu11.8-4-1-23.sbn
89 2666103 Jan 26 2010 00:02:16 phones/7906_7911/cvm11sccp.8-4-1-23.sbn
90 335003 Jan 26 2010 00:02:20 phones/7906_7911/dsp11.8-4-1-23.sbn
91 485341 Jan 26 2010 00:02:24 phones/7906_7911/jar11sccp.8-4-1-23.sbn
92 658 Jan 26 2010 00:02:24 phones/7906_7911/SCCP11.8-4-2S.loads
93 662 Jan 26 2010 00:02:26 phones/7906_7911/term06.default.loads
94 662 Jan 26 2010 00:02:26 phones/7906_7911/term11.default.loads
95 0 Jan 26 2010 00:02:26 phones/525
96 9871691 Jan 26 2010 00:03:46 phones/525/spa525g-7-1-9.bin
97 0 Jan 26 2010 00:03:46 phones/521_524
98 892426 Jan 26 2010 00:03:52 phones/521_524/cp524g-8-1-16b.bin
99 0 Jan 26 2010 00:04:12 Desktops
100 131470 Jan 26 2010 00:04:14 Desktops/CampusNight.png
101 80565 Jan 26 2010 00:04:14 Desktops/CiscoFountain.png
102 8156 Jan 26 2010 00:04:16 Desktops/CiscoLogo.png
103 138278 Jan 26 2010 00:04:16 Desktops/Fountain.png
104 109076 Jan 26 2010 00:04:18 Desktops/MorroRock.png
105 108087 Jan 26 2010 00:04:20 Desktops/NantucketFlowers.png
106 10820 Jan 26 2010 00:04:20 Desktops/TN-CampusNight.png
107 9657 Jan 26 2010 00:04:22 Desktops/TN-CiscoFountain.png
108 2089 Jan 26 2010 00:04:22 Desktops/TN-CiscoLogo.png
109 7953 Jan 26 2010 00:04:22 Desktops/TN-Fountain.png
110 7274 Jan 26 2010 00:04:22 Desktops/TN-MorroRock.png
111 9933 Jan 26 2010 00:04:24 Desktops/TN-NantucketFlowers.png
112 0 Jan 26 2010 00:04:24 Desktops/320x216x16
113 651 Jan 26 2010 00:04:24 Desktops/320x216x16/List.xml
114 0 Jan 26 2010 00:04:24 Desktops/320x212x16
115 651 Jan 26 2010 00:04:26 Desktops/320x212x16/List.xml
116 0 Jan 26 2010 00:04:26 Desktops/320x212x12
117 651 Jan 26 2010 00:04:26 Desktops/320x212x12/List.xml
118 0 Jan 26 2010 00:04:26 autoattendant
119 94503 Jan 26 2010 00:04:28 autoattendant/AA_SBCS_v01.aef
120 96166 Jan 26 2010 00:04:28 autoattendant/AA_SBCS_v02.aef
121 15891 Jan 26 2010 00:04:30 autoattendant/AA_transfer.aef
122 0 Jan 26 2010 00:04:30 bacdprompts
123 26087 Jan 26 2010 00:04:30 bacdprompts/app-b-acd-2.1.2.3.tcl
124 37673 Jan 26 2010 00:04:32 bacdprompts/app-b-acd-aa-2.1.2.3.tcl
125 75650 Jan 26 2010 00:04:32 bacdprompts/en_bacd_allagentsbusy.au
126 83291 Jan 26 2010 00:04:34 bacdprompts/en_bacd_disconnect.au
127 63055 Jan 26 2010 00:04:34 bacdprompts/en_bacd_enter_dest.au
128 37952 Jan 26 2010 00:04:36 bacdprompts/en_bacd_invalidoption.au
129 496521 Jan 26 2010 00:04:40 bacdprompts/en_bacd_music_on_hold.au
130 123446 Jan 26 2010 00:04:42 bacdprompts/en_bacd_options_menu.au
131 42978 Jan 26 2010 00:04:44 bacdprompts/en_bacd_welcome.au
132 34794 Jan 26 2010 00:04:46 bacdprompts/en_bacd_xferto_operator.au
133 0 Jan 26 2010 00:04:46 cca
134 545 Jan 26 2010 00:04:46 cca/Key_Phoneloads.csv
135 60892 Jan 26 2010 00:04:46 cca/sccpphoneloadstable.csv
136 385 Jan 26 2010 00:04:48 cca/UC500_CCA_Dir_7.0.3.txt
137 0 Jan 26 2010 00:04:48 gui
138 4118 Jan 26 2010 00:04:48 gui/admin_user.html
139 664796 Jan 26 2010 00:04:54 gui/admin_user.js
140 1029 Jan 26 2010 00:04:56 gui/CiscoLogo.gif
141 657 Jan 26 2010 00:04:56 gui/CME_GUI_README.TXT
142 953 Jan 26 2010 00:04:56 gui/Delete.gif
143 16948 Jan 26 2010 00:04:58 gui/dom.js
144 864 Jan 26 2010 00:04:58 gui/downarrow.gif
145 6315 Jan 26 2010 00:04:58 gui/ephone_admin.html
146 4558 Jan 26 2010 00:04:58 gui/logohome.gif
147 3978 Jan 26 2010 00:05:00 gui/normal_user.html
148 80123 Jan 26 2010 00:05:00 gui/normal_user.js
149 1347 Jan 26 2010 00:05:00 gui/Plus.gif
150 843 Jan 26 2010 00:05:02 gui/sxiconad.gif
151 174 Jan 26 2010 00:05:02 gui/Tab.gif
152 2492 Jan 26 2010 00:05:02 gui/telephony_service.html
153 870 Jan 26 2010 00:05:04 gui/uparrow.gif
154 10230 Jan 26 2010 00:05:04 gui/xml-test.html
155 3493 Jan 26 2010 00:05:04 gui/xml.template
156 0 Jan 26 2010 00:05:04 gui/sn
157 11899 Jan 26 2010 00:05:04 gui/sn/handshake.html
158 633459 Jan 26 2010 00:05:10 gui/sn/handshake.swf
159 0 Jan 26 2010 00:05:12 media
160 496521 Jan 26 2010 00:05:16 media/music-on-hold.au
161 496521 Jan 26 2010 00:05:22 media/music-on-hold_10db.au
162 0 Jan 26 2010 00:05:24 ringtones
163 8160 Jan 26 2010 00:05:24 ringtones/Analog1.raw
164 8160 Jan 26 2010 00:05:26 ringtones/Analog2.raw
165 5280 Jan 26 2010 00:05:26 ringtones/AreYouThere.raw
166 5040 Jan 26 2010 00:05:26 ringtones/AreYouThereF.raw
167 8160 Jan 26 2010 00:05:28 ringtones/Bass.raw
168 12240 Jan 26 2010 00:05:28 ringtones/CallBack.raw
169 16040 Jan 26 2010 00:05:28 ringtones/Chime.raw
170 8160 Jan 26 2010 00:05:28 ringtones/Classic1.raw
171 16080 Jan 26 2010 00:05:30 ringtones/Classic2.raw
172 10800 Jan 26 2010 00:05:30 ringtones/ClockShop.raw
173 2823 Jan 26 2010 00:05:30 ringtones/DistinctiveRingList.xml
174 9600 Jan 26 2010 00:05:30 ringtones/Drums1.raw
175 13440 Jan 26 2010 00:05:32 ringtones/Drums2.raw
176 15840 Jan 26 2010 00:05:32 ringtones/FilmScore.raw
177 16080 Jan 26 2010 00:05:32 ringtones/HarpSynth.raw
178 8160 Jan 26 2010 00:05:34 ringtones/Jamaica.raw
179 16080 Jan 26 2010 00:05:34 ringtones/KotoEffect.raw
180 12720 Jan 26 2010 00:05:34 ringtones/MusicBox.raw
181 8160 Jan 26 2010 00:05:36 ringtones/Piano1.raw
182 15360 Jan 26 2010 00:05:36 ringtones/Piano2.raw
183 9360 Jan 26 2010 00:05:36 ringtones/Pop.raw
184 7200 Jan 26 2010 00:05:38 ringtones/Pulse1.raw
185 4000 Jan 26 2010 00:05:38 ringtones/Ring1.raw
186 4000 Jan 26 2010 00:05:38 ringtones/Ring2.raw
187 4000 Jan 26 2010 00:05:38 ringtones/Ring3.raw
188 4000 Jan 26 2010 00:05:40 ringtones/Ring4.raw
189 4000 Jan 26 2010 00:05:40 ringtones/Ring5.raw
190 4000 Jan 26 2010 00:05:40 ringtones/Ring6.raw
191 4000 Jan 26 2010 00:05:42 ringtones/Ring7.raw
192 2823 Jan 26 2010 00:05:42 ringtones/RingList.xml
193 10800 Jan 26 2010 00:05:42 ringtones/Sax1.raw
194 14160 Jan 26 2010 00:05:42 ringtones/Sax2.raw
195 16080 Jan 26 2010 00:05:44 ringtones/Vibe.raw
196 0 Jan 26 2010 00:05:44 sn
197 0 Jan 26 2010 00:05:44 sn/tmp
198 0 Jan 26 2010 00:05:44 sn/status
3170304 bytes available (125014016 bytes used)
TLIT#dir
Directory of flash:/
1 -rw- 660 Jan 25 2010 19:05:44 -05:00 vlan.dat
2 -rw- 28064464 Jan 25 2010 18:51:28 -05:00 uc500-advipservicesk9-mz.1
24-20.T2
3 drw- 0 Jan 25 2010 18:52:00 -05:00 phones
99 drw- 0 Jan 25 2010 19:04:12 -05:00 Desktops
118 drw- 0 Jan 25 2010 19:04:26 -05:00 autoattendant
122 drw- 0 Jan 25 2010 19:04:30 -05:00 bacdprompts
133 drw- 0 Jan 25 2010 19:04:46 -05:00 cca
137 drw- 0 Jan 25 2010 19:04:48 -05:00 gui
159 drw- 0 Jan 25 2010 19:05:12 -05:00 media
162 drw- 0 Jan 25 2010 19:05:24 -05:00 ringtones
196 drw- 0 Jan 25 2010 19:05:44 -05:00 sn
128184320 bytes total (3170304 bytes free)
TLIT#
01-25-2010 04:36 PM
It looks like the upgrade was successful this time. You got the same error message though this time? Or did you try upgrading to the 8.0 pack and get the error message then?
01-25-2010 04:50 PM
I got the error while doing 7.0.3 I did not yet do the 8.0.0 upgrade. It errored out gain.
01-26-2010 08:09 AM
On the computer you are doing this on, can you perform a netstat -an? Can you make sure all firewalls and antivirus are disabled on the system? I haven't seen this problem before.
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