LMS 3.1.1 - JRM server is down or inaccessible for this user and DCR Server is down or inaccessible

Answered Question
Jan 26th, 2010

Hi everybody,

I have troubles with LMS 3.1.1 installed on Windows Server 2003 SP 2

When I go to Common Services -> Hoime I can see that (see PDF in attachement)

JRM server is down or inaccessible for this user

DCR Server is down or inaccessible

Anyone know why these services are Down ?

You can find in attachement,

pdshow

TomcatMonitor

Thanks for any help,

Hervé Etchepare

I have this problem too.
0 votes
Correct Answer by Joe Clarke about 6 years 12 months ago

Do the following.  Set The Daemon Manager service to Manual, then reboot.  When the server comes back, delete NMSROOT/databases/cmf/cmf.log.  Then run:

NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/cmf/cmf.db

Then set the Daemon Manager service back to Automatic, and reboot again.  Things should come back up.

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Joe Clarke Tue, 01/26/2010 - 16:30

Post screenshots of your Services control panel showing all of the CiscoWorks services.  Also, post the list of contents under NMSROOT/databases/cmf.

h-etchepare Wed, 01/27/2010 - 03:00

Hi,

In attachment the infirmations requested,

Thanks for your help,

Regards,

Hervé Etchepare

Correct Answer
Joe Clarke Wed, 01/27/2010 - 14:24

Do the following.  Set The Daemon Manager service to Manual, then reboot.  When the server comes back, delete NMSROOT/databases/cmf/cmf.log.  Then run:

NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/cmf/cmf.db

Then set the Daemon Manager service back to Automatic, and reboot again.  Things should come back up.

h-etchepare Thu, 01/28/2010 - 02:16

Hi,

It seems to be okay !

Thanks a lot for your assistance ... but what was the problem with the application, ?

Regards

Hervé

Joe Clarke Fri, 01/29/2010 - 18:59

The database transaction log had become corrupt.  This procedure forces the database to a closed state, allowing it to start without the transaction log.

acharyr123 Sun, 07/18/2010 - 22:57

Hi Clarke,

Could you please guide me on how to navigate to the path mentioned by you to delete the following file...

NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/cmf/cmf.db

Rgds,

Partha

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