Server Serial Numbers from CLI/OS administration page

Unanswered Question
Jan 26th, 2010

Hi,


I am trying to retieve server serial numbers from some of my IPT customers. When I issue the show hardware command from the CLI/OS admin page, on some versions of CCM it shows the serial number and in other versions it doesn't. There doesn't seem to be a pattern to it. Has anyone come accross this before? Is there an alternative way of getting serial numbers remotely from cli and os admin page?


Thanks,

Derek

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Rob Huffman Tue, 01/26/2010 - 07:37

Hi Derek,


You are most likely seeing this;


CSCso99275            Bug Details




Show Hardware command does not show Serial number of server
Symptom:
'show hardware' from cli and gui does not display serial number of the server

Conditions:
CUCM 6.x and above. Issue does not exist with CUCM 5.x (GUI)

Workaround:
Use SNMP to find the serial number from the CLI:
-An SNMP community string (at least readonly) must be configured, if this hasn't already been done. The following doc discusses configuring a community string:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_0_1/admin/sasnmpv1.html#wp1063451
In the below example, the community string is "public".

-Use the following command from the CLI of the server you wish to find the serial number for:

(for HP servers)
utils snmp walk 2c public 127.0.0.1 .1.3.6.1.4.1.232.2.2.2.1.0

(for IBM servers)
utils snmp walk 2c public 127.0.0.1 .1.3.6.1.4.1.2.6.159.1.1.60.1.1.3.6.115.121.115.116.101.109
Status
Fixed             

Severity        
3 - moderate


Last Modified
In Last Year        

Product
Cisco Unified Communications Manager (CallManager)         

Technology


1st Found-In
6.0       
           
Fixed-In
7.0(0.39700.90)
6.1(2.9901.31)
7.0(0.66666.1)
7.0(0.66666.2)
7.0(1.11000.2)
7.1(0.98999.7)
6.1(3.1000.16)
6.1(3.9999.1)





Hope this helps!

Rob

Actions

This Discussion