I have tried to find documentation on how it is supposed to work, we can video call between 2 users, but when a third is added video goes away. Is this how it works, is there something else that needs to be setup in Meeting Place?
When you have more than two parties in a call, you need a DSP to bridge all three together. For voice calls this happens with the PVDM resources in your IOS router typically. For a video call you need a Multipoint Control Unit (MCU). This provides the video-capable DSPs to bridge the video calls together.