01-26-2010 01:19 PM - edited 03-14-2019 05:09 AM
I don't think this is possible but wanted to validate anyway.
Is there a way to have an agent select wrap up descriptions from the wrap up window (just like on an inbound call) on an outbound call in a UCCX environment?
01-31-2010 05:34 PM
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf
Page 58.
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