Is there a way to script Time of Day as a parameter? I am trying to implement an open/close time for our call center within the script. However, the open/close time will change depending on the client and when their DST starts and ends (DST is different with international clients).
I would like to be able to have one general script that is assigned to each client application, which can be modified individually, depending on the need. For example: Client A open time is 7am-6pm EST. Client B is being implemented and needs an open time of 8am-5pm PST. I would like to be able to make the change in Client B’s application by changing the parameter. Is this possible or will I have to have a different script for each time zone? We are running UCCX version 7.0.1SR5.
Thanks you for your help,