Call Manager 7 - Personal Directories (multiple)

Unanswered Question
Jan 26th, 2010

Hey All,

Is it possible to have multiple personal directories subscribed to the same single IP Phone?

For example if user A wishes to keep their personal directory under the "directories" button for personal & business contacts but also have an option for example "Sales Team contacts" in which this directory could be accessed via multiple phones (maybe as a service).

This was once possible on earlier versions of call manager (e.g. 4.x) by subscribing the services to the multiple phones and setting a common user "sales" as the login UserID and using this users PIN.

The problem I'm having is due to the change in the Personal Directory service in call manager 5.x and above. In version 7 this service appears as an inbuilt service URL and uses: Application:Cisco/PersonalDirectory. This service is not listed under the subscribable IP Phone Services from the phone settings.

Has any one else run into this problem or found a solution that works?



I have this problem too.
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