Cisco Supervisor Desktop Recording Issue

Unanswered Question
Jan 27th, 2010

We are call center company and using IPCC Enterprise 7.5

With Cisco Supervisor Desktop (Premuim Version) Build 7.5.3.100


My issue is (Our Quality Team) 3 machines running Supervisor to monitor and record all calls

have the same issue (When they open the recorded files from tools) it show error message and close the program

Note: This happen randomly maybe 3 or 4 times in every machine per day

i changed the windows and same result (maybe software bug) need hotfix or something ?

error1.JPG

i checked the event log in one of this machines and have this information

error2.JPG

any ideas what is the problem ?

I have this problem too.
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Chad Stachowicz Sun, 01/31/2010 - 22:50

I am not sure what version you are running, but baseer seems to have a good ideas.  I would personally serach the bug tookil and see if anything looks reasonable, if it doesn't then I would open a TAC case as its probably affecting other customers and can be resolved properly in the code.

Cheers,

Chad

Errorloading Mon, 02/15/2010 - 01:57

This issue happen only when i click on play and save >> when i type the file name and click save button > Message appeare

Note: the save folder is network shared folder

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