We are call center company and using IPCC Enterprise 7.5
With Cisco Supervisor Desktop (Premuim Version) Build 126.96.36.199
My issue is (Our Quality Team) 3 machines running Supervisor to monitor and record all calls
have the same issue (When they open the recorded files from tools) it show error message and close the program
Note: This happen randomly maybe 3 or 4 times in every machine per day
i changed the windows and same result (maybe software bug) need hotfix or something ?
i checked the event log in one of this machines and have this information
any ideas what is the problem ?