Cisco Supervisor Desktop Recording Issue

Unanswered Question
Jan 27th, 2010
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We are call center company and using IPCC Enterprise 7.5

With Cisco Supervisor Desktop (Premuim Version) Build 7.5.3.100


My issue is (Our Quality Team) 3 machines running Supervisor to monitor and record all calls

have the same issue (When they open the recorded files from tools) it show error message and close the program


Note: This happen randomly maybe 3 or 4 times in every machine per day

i changed the windows and same result (maybe software bug) need hotfix or something ?


error1.JPG


i checked the event log in one of this machines and have this information


error2.JPG



any ideas what is the problem ?

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Abdulbaseer Mohammed Sun, 01/31/2010 - 22:25
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re install your viewer, increase memory and try one user at a time.


Good luck,

Baseer.

Chad Stachowicz Sun, 01/31/2010 - 22:50
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I am not sure what version you are running, but baseer seems to have a good ideas.  I would personally serach the bug tookil and see if anything looks reasonable, if it doesn't then I would open a TAC case as its probably affecting other customers and can be resolved properly in the code.


Cheers,


Chad

Errorloading Mon, 02/15/2010 - 01:57
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This issue happen only when i click on play and save >> when i type the file name and click save button > Message appeare


Note: the save folder is network shared folder

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