Solved: CiscoWorks not reporting Backup Status/Completion

rnieuwhof · ‎01-27-2010

Hello All,

I am running CW LMS 3.1 with Common service 3.2.0 on Windows. After running an off-line LogRot, CS is no longer reporting that Backups are completing nor their status. The backups are running, I can validate by reading the dbbackup.log. Does anyone know how can I get it reporting again?

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LogRot Configuration:

Number Logfile Name                     Number of Archives Max Size Compress
-----------------------------------------------------------------------------
1.     d:\cscopx\log\syslog.log         2                  1024     gz
2.     d:\cscopx\log\jrm.log            2                  2048     gz
3.     d:\cscopx\log\dbbackup.log       2                  1024     gz
4.     c:\cscopx\log\eds.log            2                  1024     gz
5.     d:\cscopx\log\dmgtDBg.log        2                  1024     gz
6.     D:\CSCOpx\log\ipmpoller.log      2                  1024     gz

_____________________________________________________________________________

Versions of modules:

Common Services: 3.2.0

Campus Manager: 5.1.3

CiscoView: 6.1.8

CiscoWorks Asst: 1.1.0

Device Fault Manager: 3.1.3

Internetwork Perf. Monitor: 4.1.0

Integration Utility: 1.8.0

LMS Portal: 1.1.0

Resource Mgr Essentials: 4.2.0

Thanks in Advance...

Rob

Joe Clarke · ‎02-01-2010

Replace backupstatus.properties with this version. Verify perms grant casusers full access, then run a new backup, and see if the status works.

View solution in original post

rnieuwhof · ‎01-27-2010

Please note that I have verified the "NMSROOT\lib\classpath\backupstatus.properties" and it's rights for Causer. The file exists and Causer has rights to the file.

Joe Clarke · ‎01-29-2010

What are you seeing in the GUI, then? What are the contents of backupstatus.properties?

rnieuwhof · ‎02-01-2010

Here is a Screen Shot

Joe Clarke · ‎02-01-2010

Post the CSHomePage.log and the backupstatus.properties file.

rnieuwhof · ‎02-01-2010

The logs you requested.

Thanks, Joe!

Rob

Joe Clarke · ‎02-01-2010

Replace backupstatus.properties with this version. Verify perms grant casusers full access, then run a new backup, and see if the status works.

rnieuwhof · ‎02-03-2010

Will a restart of CW Daemons be required?

Rob

rnieuwhof · ‎02-03-2010

Joe,

I applied the file, and then re-started CiscoWorks. Backup will happen at 21:30 tonight. I will report progress tomorrow,

Rob

rnieuwhof · ‎02-04-2010

Thanks Joe, That's the ticket! Great Assistanace As always!

Rob

lalit · ‎02-24-2011

Hi Joseph,

I am also facing the same procblem with the Ciscoworks server.The backup status says " Backup not found or unable to detect "

Please need your info on this.

Thanks in advance.

Thanks & Regds,

Lalit

Joe Clarke · ‎02-24-2011

Please start a new thread for your issue.

lalit · ‎02-24-2011

Hi Joseph,

I have posted the new thread for ciscoworks backup issue.

Please need your info.

Thanks & Regds,

Lalit