Solved: script change notification

wplantier · ‎01-27-2010

I have a script that when the support group goes into a meeting they can dial a number and change to script how the script works. Is there a way the script can sent an email or call a number or something to remind the team the script is in the meeting state?

Thanks.

Tanner Ezell · ‎01-27-2010

Absolutely, depending on your version of UCCX and the license you have. Bear in mind, that you can only send the email when the script is invoked but is entirely possible.

Tanner Ezell www.ctilogic.com

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Tanner Ezell · ‎01-27-2010

Absolutely, depending on your version of UCCX and the license you have. Bear in mind, that you can only send the email when the script is invoked but is entirely possible.

Tanner Ezell www.ctilogic.com

wplantier · ‎01-27-2010

We are running 7.0.1 express. Can you point me to a sample script?

Thanks.

Jonathan Schulenberg · ‎01-27-2010

The only public example scripts are in the Cisco Contact Center Express Script Repository I'm not positive that it contains an email example but it's worth a glance.

You need a premium license to activate the email subsystem of the MIVR engine. There is a section on configuring it within the Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1) starting on page 212. The Scripting and Development Series: Volume 2, Editor Step Reference for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1) also has documentation on how to use each step in a script.