Hi all,
I'm running v4.2(5) ES5 and I'm experiencing the following issue
a) Agent is able to receive customer's chat message but not vice versa.
b) The chat session gets disconnected pretty easy. After 1-2 minutes, the send button on customer's console is disabled and eventually it timed out
Anyone come across this before? Any idea how to troubleshoot?
Thanks!
-JT-