Have a number of new 7921G phones replacing our 7920 devices. Users love them but our receptionist is not. The default softkeys on the home screen are 'Messages' and '?' (something I can't remember but doesn't matter). Pressing 'Messages' goes to voicemail.
Problem is users are inadvertantly pressing the 'Messages' button somehow and after no response to the VM system it calls the receptionist. Users have the auto-lock enabled on their keypads but there's 15 seconds where the keypad isn't locked that this can happen.
Without trying to get the users to remember to manually lock the keypad each time they're done with a call, can I either disable the 'Messages' key or change it?