CTIOS 7.5 Agent Desktop

Unanswered Question
Jan 27th, 2010
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If the agent desktop is minimized when a call is offered to an agent the ctios agent desktop pops up.


Is there a way to turn that feature off so it always stays minimized unless manually brought up?

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shaheeramunir Wed, 01/27/2010 - 23:25
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I think you can find your required parameters under this path in registry on CTIOS servers:

HKLM_Local_Machine\Software\Cisco System, Inc.\Ctios\CTIOS_Warid\CTIOS1\EnterpriseDesktopSettings\AllDesktops\ScreenPreferences\Name\MainScreen.


I have 7.2 version and hope its same in 7.5

Live2 Bicycle Tue, 02/02/2010 - 14:32
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Thanks that was helpful but will not solve my issue.  Your recommendation changes it for every agent.  I only want to affect individual agents.


Thanks for you suggestion though!


Del 

Edward Umansky Mon, 02/08/2010 - 19:29
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That won't be possible with the out-of-the-box CTIOS toolkit client. You will need to either customize the desktop to allow individual settings or switch to CAD.

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