01-27-2010 08:00 PM - edited 03-14-2019 05:10 AM
If the agent desktop is minimized when a call is offered to an agent the ctios agent desktop pops up.
Is there a way to turn that feature off so it always stays minimized unless manually brought up?
01-27-2010 11:25 PM
I think you can find your required parameters under this path in registry on CTIOS servers:
HKLM_Local_Machine\Software\Cisco System, Inc.\Ctios\CTIOS_Warid\CTIOS1\EnterpriseDesktopSettings\AllDesktops\ScreenPreferences\Name\MainScreen.
I have 7.2 version and hope its same in 7.5
02-02-2010 02:32 PM
Thanks that was helpful but will not solve my issue. Your recommendation changes it for every agent. I only want to affect individual agents.
Thanks for you suggestion though!
Del
02-08-2010 07:29 PM
That won't be possible with the out-of-the-box CTIOS toolkit client. You will need to either customize the desktop to allow individual settings or switch to CAD.
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