I am trying to find some comparison and qualifying info for my client who currently have under 300 agents and may go to 400 agents max. They have CUCM, IPCC 7.x and CVP all redundant etc.
I need some facts and documents to support if UCCX can (if it can) support upto 400 or so agents. I am neutral however I would like my client to lookinto this if it makes long term sense and short term ease in support. They only have about 20 or so call flows with limited data dips and screen pops. May be refreshing CM 4.x to 7.x soon along with icm, cvp etc.
I apprecite any quick feedback. You are welcome to send me direct at [email protected] as well.
Many thanks in advance.
Well UCCX supports 150 agents on a 7845 in either HA or in normal operation. So your already at 2-3 clusters of UCCX. The pricing for UCCE won't be much different. If they aren't going to grow much you could consider System CCE, but at the cost they are looking at having to spend regardless you might as well go UCCE / CVP in my book. IP IVR isn't even much cheaper anymore..