Supervisor Desktop and Citrix

Unanswered Question
Jan 28th, 2010
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Hello,

Does anyone know if Supervisor Desktop for UCCX 7.0 will run in a Citrix environment? I know that the earlier versions did not and was hoping that they changed that in the newer versions.


Thank you!

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Aaron Harrison Tue, 02/09/2010 - 00:35
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Hi


Agent Desktop is still the only application supported in Citrix.


Regards


Aaron

micandre Fri, 04/15/2011 - 04:08
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Hi Aaron,


Regarding Citrix support.


The Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide. Last Updated: March 3, 2011


Refers to the document below which discusses limitations for the Supervisor Desktop (Monitoring & Recording). It doesn't state it isn't supported?


Integrating CAD with Thin Client and Virtual Desktop Environments January 2011



Do you have any other docs that show the support of CSD?


(I'm using UCCX 8.5, not 7.0)


Many thanks,

Michael

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