Supervisor Desktop and Citrix

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Jan 28th, 2010
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Does anyone know if Supervisor Desktop for UCCX 7.0 will run in a Citrix environment? I know that the earlier versions did not and was hoping that they changed that in the newer versions.

Thank you!

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Aaron Harrison Tue, 02/09/2010 - 00:35
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Agent Desktop is still the only application supported in Citrix.



micandre Fri, 04/15/2011 - 04:08
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Hi Aaron,

Regarding Citrix support.

The Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide. Last Updated: March 3, 2011

Refers to the document below which discusses limitations for the Supervisor Desktop (Monitoring & Recording). It doesn't state it isn't supported?

Integrating CAD with Thin Client and Virtual Desktop Environments January 2011

Do you have any other docs that show the support of CSD?

(I'm using UCCX 8.5, not 7.0)

Many thanks,



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