01-28-2010 09:42 AM - edited 03-14-2019 05:11 AM
Hello,
Does anyone know if Supervisor Desktop for UCCX 7.0 will run in a Citrix environment? I know that the earlier versions did not and was hoping that they changed that in the newer versions.
Thank you!
02-09-2010 12:35 AM
Hi
Agent Desktop is still the only application supported in Citrix.
Regards
Aaron
04-15-2011 04:08 AM
Hi Aaron,
Regarding Citrix support.
The Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide. Last Updated: March 3, 2011
Refers to the document below which discusses limitations for the Supervisor Desktop (Monitoring & Recording). It doesn't state it isn't supported?
Integrating CAD with Thin Client and Virtual Desktop Environments January 2011
Do you have any other docs that show the support of CSD?
(I'm using UCCX 8.5, not 7.0)
Many thanks,
Michael
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Log in to Community
