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Zero Out Number Caller ID

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rowseyba1
Level 1
Level 1

‎01-28-2010 12:06 PM - edited ‎03-21-2019 02:04 AM

We are running a 48 user UC520.  We are having an interesting issue.  We have our voicemail set for the zero out option.  When a caller presses that option it will be transferred to our voicemail.  The caller id on the other end of the call has a hybrid of the caller id's of both the caller and our main number, except when the caller is a local number.  Then the caller id of the originating call is shown without the addition of our main line.  I have attached logs of each type of call.  Any help would be appreciated.

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Steven Smith
Level 7
Level 7
In response to rowseyba1

‎02-10-2010 02:03 PM

Could you provide the config for this?

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Steven Smith
Level 7
Level 7
In response to rowseyba1

‎02-10-2010 02:08 PM

That is exactly what it sounded like.  Only translating part of the number.

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5 Replies 5

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rowseyba1
Level 1
Level 1

‎01-28-2010 12:10 PM

I apologize.  I have a typo above.  I meant to say the zero out option transfers the caller to our cell phones.

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Steven Smith
Level 7
Level 7
In response to rowseyba1

‎02-10-2010 02:03 PM

Could you provide the config for this?

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rowseyba1
Level 1
Level 1
In response to Steven Smith

‎02-10-2010 02:05 PM

We actually figured it out.  There was a weird translation pattern that showed up after an IOS upgrade.  I don't remember exactly what it was and I don't have a prior config.

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Steven Smith
Level 7
Level 7
In response to rowseyba1

‎02-10-2010 02:08 PM

That is exactly what it sounded like.  Only translating part of the number.

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rowseyba1
Level 1
Level 1
In response to Steven Smith

‎02-10-2010 02:11 PM

It was actually translating the whole number, but it was bracketing it with our main number.  You live and you learn.  Thanks for the reply Steven.

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