01-28-2010 01:02 PM - last edited on 03-18-2019 11:03 AM by NikolaIvanov
Hello
We recently acquired a 7937G conference station. I uploaded the firmware to both cm nodes and restarted tftp services. I plugged in the phone to our 3560 switch, the phone booted and updated software, but now is hanging with two alternating messages on the screen: File Not Found and Configuring CM List. On the phone settings for dhcp, cm servers, and tftp server are correct.
When I look at the cm admin webpage under Device Defaults, I see no listing for this model, nor any listing for it under Firmware Load Information. Are there some further steps I need to take to get this phone to register? Thank you!
01-28-2010 01:12 PM
What you did is just upload a FW, and that's it. Uploading a FW DOES NOT ADD SUPPORT for a phone.
You need to install the latest devpack, which does add support for new phone models.
You'll need to restart the server after the install.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
01-29-2010 10:19 AM
Hello
Thank for your very helpful response!
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