Our organization is using a 2811 router with Call Manger Express (CME 7.1) and Unity Express (2.3). The time stamp on the messages left in our voice mail is off by 2 hours.
The system time on the router is correct and set to the correct time zone. NTP seems to be functioning. I did make some changes to the time zone recently to correct the times on the phone (although I then discovered this has to be changed in the telephony-service), but I saved the configuration and reloaded the router.
How does this system determine what time stamp tp put on a message?
Carolina Tiger Rescue....sounds like a very cool place to be working
Just to add a note to the great tips from my friend Brandon (+5 "B")
Have you tried these commands?
Problem: CUE Clock Not Synchronizing with CME Router Configured as a NTP Server
NTP on the CUE is unable to synchronize with the CallManager Express. The CallManager Express router is configured as a NTP server. The CUE clock is not displaying accurate time. However, CallManager Express displays the correct time.
Issue these commands in order to overcome this problem:
On the CallManager Express router:
On the CUE:
ntp server x.x.x.x
!--- Where x.x.x.x is the ip address of the CME router which is configured as a NTP server.
Once the mentioned configuration changes are made on the CUE and CallManager Express, issue the show ntp status command on the CallManager Express router. You should see that the clock is synchronized.
Hope this helps!