BAT User Export Fails

Unanswered Question
Jan 28th, 2010
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Hi,


I have CM 4.1(3) and trying to export users, however only 500 out of 1900 are exported.  The log error description is "user has incomplete profile in the directory".  Is there a way to "mass" fix this?


TIA.

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Ovais Iqbal Fri, 01/29/2010 - 15:00
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  • Cisco Employee,

Hi,


Did you ever upgraded this CCM from an earlier version? such as CCM 4.x or 3.x? if yes then did you also uninstalled and reinstalled appropriate version of BAT? if not then this is most likely your problem.


Compare the version of BAT betweenn your and your customer CCM system.


Thanks

Ovais.

kimduplex Mon, 02/01/2010 - 08:50
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Hi Ovais,


No, the CCM is still running the original version when it was installed 5 years ago. I've opened a TAC case and will post the solution once found.


Thanks!

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