I am having a challenge with the configuration of shared lines on Cisco 7962 phones. Environment is Cisco unified Communication Manager 7.1.3
Two Cisco 7962 phones with have the three DN configured,
Phone 1 Line 1= 1000, Line 2= 1001, Line3=1003 assigned to Manager
Phone 2 Line 1 = 1001, Line 2= 1000, Line 3 = 1004 assigned to Secretary
When an incoming calls comes to DN 1001 which the primary DN for the secretary, it is configured to flash on Phone 1 and ring on the primary.
The challenge however is when an incoming call rings at 1001 , if phone 1 lifts the receiver to make a call automatically the incoming call is answered.
Is there a way to prevent this from happening?