Re: Cisco 7962 with Shared Lines

Answered Question
Jan 28th, 2010

Hi

I am having a challenge with the configuration of shared lines  on Cisco 7962 phones. Environment is Cisco unified Communication Manager 7.1.3

Scenario

Two Cisco 7962 phones with have the three DN configured,

Phone 1 Line 1= 1000, Line 2= 1001, Line3=1003 assigned to Manager

Phone 2  Line 1 = 1001, Line 2= 1000, Line 3 = 1004 assigned to Secretary

When an incoming calls comes to DN 1001 which the primary DN for the secretary, it is configured to flash on Phone 1 and ring on the primary.

The challenge however is when an incoming call rings at  1001 , if phone 1 lifts the receiver  to make a call automatically the incoming call is answered.

Is there a way to prevent this from happening?

MLaing

I have this problem too.
0 votes
Correct Answer by markbatts about 6 years 11 months ago

Try adjusting the Auo Line Select option to disable under the phone configuration setup.

mark

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Overall Rating: 5 (1 ratings)
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Correct Answer
markbatts Mon, 02/01/2010 - 09:07

Try adjusting the Auo Line Select option to disable under the phone configuration setup.

mark

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