1. After the upgrade from 4.x to 7.1 nothing happens when pressing the QRT Softkey. The users have the correct template and the Cisco Extended Functions is activated as well. I went through the user guides "manager features and services" and "unified communications manager system" , but it still doesnt work.
2.When we were using version 4.x of CM we had an email sent out when someone pressed the QRT Softkey. The QTR button is set up to "interview" when someone presses it. No email is being sent out. This could be related to the other problem described above, but I have been unable to find anywhere in the documentation where you set up email notification.