Cisco Agent Desktop - agent constantly into Ready & Not Ready agent state

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Jan 28th, 2010
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I have at least 3 or 4 agents out of 150+ call center that constantly go into a Ready not Ready Agent State. What could be causing the issue?


I know it's not the agents themselves going off hook because I've sat next to them when it happens.

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Soman Nair Thu, 01/28/2010 - 15:46
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Hi Steve,


Since its happening to only 4-5 agents, server issues can be ruled out. Try finding out if this is a desk specific issue or pertaining to agent. Let these agents login to some other PC's and make a check.


A network connectivity check to IP Phone and desktop would be worth to start with.


Gd luck.




Regards,

Soman Nair.

(Pls rate if this helps.)

wilsonsant Mon, 05/28/2012 - 08:04
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    Prêmio"Escolha dos membros": novembro de 2014

Hi Guys,


My Customer is having the same problem. I read the conversation, but, is not clear for me what is solution?


Thanks,


Wilson

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