Cisco Agent Desktop - agent constantly into Ready & Not Ready agent state

Unanswered Question
Jan 28th, 2010

I have at least 3 or 4 agents out of 150+ call center that constantly go into a Ready not Ready Agent State. What could be causing the issue?

I know it's not the agents themselves going off hook because I've sat next to them when it happens.

I have this problem too.
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Soman Nair Thu, 01/28/2010 - 15:46

Hi Steve,

Since its happening to only 4-5 agents, server issues can be ruled out. Try finding out if this is a desk specific issue or pertaining to agent. Let these agents login to some other PC's and make a check.

A network connectivity check to IP Phone and desktop would be worth to start with.

Gd luck.

Regards,

Soman Nair.

(Pls rate if this helps.)

wilsonsant Mon, 05/28/2012 - 08:04

Hi Guys,

My Customer is having the same problem. I read the conversation, but, is not clear for me what is solution?

Thanks,

Wilson

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