Need help with dial plan and scripting (SPA9000)

Unanswered Question

I have a SPA400, 9000 and 942 that was set up using the wizard.  I want to customize the auto attendant to provide a list of menus and a sub menu.  I have no clue how to do this...  I think I need a script and a few dial plans...  Here's how I'd like it to function:  Does anyone have any recommendations of any experts that could provide consulting services to accomplish this...  Thanks, Ross

P1              Thank you for calling Erickson Civil – Idaho’s premier engineering service provider.   If you know your parties three digit extension you can enter it at any time –

For a company directory Dial “1”

P2        To reach Ross Erickson Dial 100

To reach Randy Warren Dial 101

To Brooke Erickson Dial 102

                                    Caller Input

                                    P3        Let me try that extension.

                                    P4        I’m sorry, that is not a valid extension


      For Office hours and location dial ”2”

Our normal business hours are weekdays from 8 to 5 mountain standard time.  We’re conveniently located at 9543 West Emerald Street in Boise Idaho – That’s right next door to City Hall West off of Emerald Street between Five Mile and Maple Grove.

      To leave a general voicemail message dial “3”

      Or, dial “0” to return to the main menu

      Don’t forget to visit us online at

      Thanks for calling and have a nice day.

P5  Goodbye

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Alberto Montilla Fri, 02/05/2010 - 03:28
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  • Cisco Employee,

Dear Sir;

I suggest you check the Autoattendant section at the /docs/DOC-9848. There is a good explanation on how to build the AA scripts.



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