Firmware upgrade of ASA5505 denied

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Jan 29th, 2010
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In the effort to upgrade the firmware of our ASA5505 VPN router, I get informed that I have no access to encrypted information from (or something like that).

What are the steps necessary for making my Cisco account upgrade friendly.


Jacob Dall

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Glenn Quesenberry Mon, 02/01/2010 - 12:08
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  • Cisco Employee,

It seems you need to contact the Partner Relationship Team or PRT at:  They are the team who can assist you with all of your online Tools access issues.

Best Regards,



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