On one of our UCCX 7 HA clusters we are seeing the following errors in the event log
Event ID: 2
AcmiCInt0001 Failed to send message to the cti server. Error(failed to send message to the cti server).
Where this deployment is located there is an onsite CUCM subscriber running AXL and CTI services. The CUCM configuration in UCCX only references this server for CTI and no other servers as the others are located remotely across a WAN.
Does this message in the event log present a problem?
The other thing I have noticed on this UCCX cluster is that when I run the Cisco Desktop WorkFlow Administrator and select the call centre and then perform a directory service sychronise, I get a pop up telling me that at least one error occured. When I examine the event log I can see the following message:
Event ID: 2
AmciInt0001 Failed to send message to the cti server. Error(failed to send message to the cti server).
Pretty similiar to the first error message above.
I should point out that I am using the same AXL user account for different UCCX deployments connected the same CUCM cluster but I don't think this is the problem.
Any help appreciated.