CUCM 7.1.3(b) CCMUser Phone Guide

Unanswered Question
Jan 29th, 2010
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Hi,


I am currently doing some testing on CUCM 7.1.3(b) before go live, I have come across a minor problem with the option for the user to access a copy of their phone user guide from the CCMUser page.


On the device configuration page you have the option to 'Download User Guide', on clicking this all I receive is a 404 error as below. In this example it was a 7940 handset but I have tried with the same result for a 7942. Do these need to be installed separately or are they only available for certain handsets or locales etc? I have tried loading the latest locale pack from CCO but this makes no difference. If I manually browse to the below link but amend 'en_gb' to 'en_us' the pdfs seem to be present so it seems that the guides are missing for the English UK locale.


HTTP Status 404 - /PhoneGuides/locales/en_gb/PhoneOnlineGuide/7960/6040sccp.pdf

type: Status report

message: /PhoneGuides/locales/en_gb/PhoneOnlineGuide/7960/6040sccp.pdf

description: The requested resource (/PhoneGuides/locales/en_gb/PhoneOnlineGuide/7960/6040sccp.pdf) is not available.



Not a major problem but would just be nice to tidy this up.


Any suggestions?


Jason

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Rob Huffman Fri, 01/29/2010 - 05:57
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Hi Jason,


Pretty sure that you are seeing a Bug here


Here are two similar 7.x bugs;



CSCtb20677
Online User Guide not available for 7925 model phone



CSCta38899
LI 7.1.2: phone guide for7925 and 7931 is missing in locales.



And here is an older 5.x that did have a workaround;


CSCsi56192 Bug Details




FRA: ITA: DEU: User guide for 7941/7961 phones not found


Symptom:




German, French and Italian user guides for 7961/41 not downloadable from user web page.


getting following error:




HTTP status 404


The requested resource (/phoneguides/locales/de_de/phoneonlineguide/7961/6141sccp.pdf) is not available.




Conditions:


CCM 5.1.1 with following locale installed:




cm-locale-combined_network-5.1.1.0-1.cop


cm-locale-de_DE-5.1.1.0-1012.cop


cm-locale-fr_FR-5.1.1.0-1.cop


cm-locale-it_IT-5.1.1.0-1.cop




Workaround:




user can change the URL with following:




https://x.x.x.x/PhoneGuides/locales/fr_fr/7961/6141sccp.pdf




It will bring up the corresponding user guide for the language selected.




or you can use the online help guide from Cisco.com :


http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm


Status


Fixed




Severity


3 - moderate




Last Modified


Any Time




Product


Cisco Unified Communications Manager (CallManager)




Technology






1st Found-In


5.1(1)




Fixed-In


Release-Pending






Hope this helps!


Rob

Jason Nash Fri, 01/29/2010 - 07:06
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Thanks Rob, I thought this may well be the case. I don't think this would be possible but could the link from the CCMUser page be changed so that it displays the guide via the working link under the US locale rather than having to change the link manually each time? I


have tried changing the end user profile locale to English, US but this does not help.


Guess we will just have to live with this one and accept the link does not work for now.

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