Oncall Support outbound dialer script UCCX

Unanswered Question
Jan 29th, 2010
User Badges:


I have a request to create an script or a way to alert our engineers on call when an alert received from one our monitoring systems. I guess it will be something like this

Monitored System ---->send an email alert ---to somewhere -----then something it triggers uccx outbound script -------a call is initiated to the engineer on call for that day ------the engineer cell phone is called ----and a recording is played to the engineer on calll-----if the engineer doest not answer-----the system will place another call after 5 minutes -------if the engineer answered the call -----the engineer will call a number enter a code and disabled clear the call.....I know it got to be a way to make this happend in uccx....but where do i start?.....thanks!

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Jonathan Schulenberg Fri, 01/29/2010 - 12:56
User Badges:
  • Super Bronze, 10000 points or more
  • Cisco Designated VIP,

    2017 IP Telephony

The place to start would be identifying how you are going to trigger the CCX script. If you have a premium license, you can use an HTTP trigger which probably makes the most sense. An external application server would perform an HTTP GET or POST to a URL on the CCX server which would trigger a script.

After that it's all in the CCX script. I'm not quite clear what specific item you're asking for help on beyond that.


This Discussion

Related Content