Call Recording in CRS

Answered Question
Jan 29th, 2010
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Greetings, does anyone know tell me if it is possible to change the time at which the recorded call will remain on the server ? For example, I have the default setting to record and save the calls only for 7 days, and I would increase to 30 days. its possible ?


My version:

5.0(2)SR01_Build053 Enhanced

Correct Answer by Jonathan Schulenberg about 7 years 2 months ago

This must be done manually through CSD. CCX is not intended as a call archival solution.


You may want to look at using the raw2wav.exe utility in a scheduled task to convert the RAW audio files into WAV files and move them off of the CCX server.

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Correct Answer
Jonathan Schulenberg Fri, 01/29/2010 - 07:09
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    2017 IP Telephony

This must be done manually through CSD. CCX is not intended as a call archival solution.


You may want to look at using the raw2wav.exe utility in a scheduled task to convert the RAW audio files into WAV files and move them off of the CCX server.

odinhuodin Fri, 01/29/2010 - 07:25
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Thx for the quickly response Jonathan, in Supervisor User Guide I found more information.


Unless recordings are tagged for an extended lifetime, they are automatically deleted
after seven days.
If a recording is tagged for the 30-day extended lifetime, it will not be deleted until that
30-day period expires. If you delete it manually before the 30-day period expires, it is
deleted during the next folder cleanup—cleanups run daily at midnight.


To tag a recording for extended archiving:
1.Select the recording you want to archive for 30 days.
2.Click the Set Extended Lifetime button, or choose File > Set Extended Lifetime from the menu bar.
The recording is tagged to be archived for 30 days from the date of recording.


Thx again, see ya.

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