Greetings, does anyone know tell me if it is possible to change the time at which the recorded call will remain on the server ? For example, I have the default setting to record and save the calls only for 7 days, and I would increase to 30 days. its possible ?
This must be done manually through CSD. CCX is not intended as a call archival solution.
You may want to look at using the raw2wav.exe utility in a scheduled task to convert the RAW audio files into WAV files and move them off of the CCX server.