Call Pickup Groups - CCM 7.1

Unanswered Question
Jan 29th, 2010

I would like to configure the following set up in Cisco Call Manager 7.1 any help will be appreciated.

User A, B and C

User A phone rings...

User B and C need to be able to get the phone call for user A. In other words when a call comes in for user A, the phones for B and C need to ring as well or if B and C are on the phone at the moment  and the a call comes in for A  -  at least to be able to notify\alert B and C about it. I think this can be accomplished using call pickup groups (not sure) Also, how do I find out what users\phones are members of a call pickup group?

Thanks again,

marramix01

I have this problem too.
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rob.huffman Fri, 01/29/2010 - 13:50

Hi "M",

You can use Call Pickup with Audio/Visual notification


Call Pickup Notification


The Call Pickup Notification feature provides an audio or visual, or both, notification on Cisco Unified IP Phones when other members of a pickup group receive a call. Call Pickup Notification gets configured in three configuration windows for three types of settings: system, call pickup group, DN/phone.

Service Parameters Configuration-The type of audio notification (beep or ring) to be heard when a phone is idle or busy gets set from the Service Parameters Configuration window. This setting becomes the system default.

Call Pickup Group Configuration-The type of notification for each call pickup group gets configured from the Call Pickup Group Configuration window in Cisco Unified Communications Manager Administration. In addition to configuring the type of notification, you can configure the time, in seconds, to delay the audio and visual alerts after the call comes into that group. This allows the original called party a chance to pick up the call prior to the audio and/or visual alert being sent to the pickup group. See the "Call Pickup Group Configuration Settings" section.

-To configure whether the notification will be audio or visual, or both, use the configuration settings in the Call Pickup Group Notification Settings section of the Call Pickup Group Configuration window. ***The notification gets sent only to the primary line of a device.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fscpickg.html#wp1072259


Once you find the Pickup Group click on it to bring it to it's own page then go to Dependency Records;

Pickup Group > **Dependency Records > Directory Number > List of DN's associated with this Pickup Group

Cheers!

Rob

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