In IVR Campaign, I would want to detect if the it customer answered or Answering machine answered. I'm checking this using the BAResonse ECC variable. But it doesnt seem to work. Even the Answering Machine answered call has the BAresponse value as 'CPA_Voice' instead of 'CPA_Answering machine'. My if node in ICM script check if BAResonse = "CPA_Voice" and it is takes success path, even if Answering Machine answers. I have enabled IP AMD in the Campaign. Am I missing something here?
I have this problem too.