I have added the buttons statement but still no luck.  I also noticed that the ephone was not registered so I have added "service stcapp" on dial-peer voice 1 pots.  Also no luck with the fax calls getting through.

Hi Jerome

  Can you gather the below info:

1. On CCA, Monitor > Reports > IOS Exec Commands > enter "show ephone register" and gather that output

2. On CCA, Troubleshoot > Telephony Diagnostics > Voice Troubleshooting Log and gather logs for Dial Plan and VoIP (SIP) when you make an inbound call. CLI debugs needed are deb ccsip message / deb voip ccapi inout / deb voip dialpeer inout

Another option as a workaround via CLI you can test is:

dial-peer voice 1 pots

  no service

  destination-pattern 5625084920

See if that helps.

Hi,

attached are debug outputs...  I tested the suggested workaround but still no luck with inbound faxes.

Can you add 208.94.159.10 to the list of allowed SIP Trunk IP addresses (CCA - go to SIP trunk tab and click on Advanced)

i've added the IP below and still getting the lines are busy message.  but after looking at ACL 104, it looks like the box is already allowing port 5060 to & from ANY.

Can you send the latest config and log for one failed call please? This new IP address entry is added to access-list 2 which looks at the SIP Via headers, not the source IP of the SIP message which is what access-list 104 does. However would strongly recommend to lock this down on access-list 104 as shown in section 4.4.2 in below link:

https://www.myciscocommunity.com/servlet/JiveServlet/previewBody/1560-102-1-1933/UC500-SIPTrunking-Wiki-062008.pdf

please see attached....  it looks like the IP address has been added to ACL 2 as well.  CCA only asked me to review ACL 104.

Not sure how this got added but I see the DID for inbound fax is set to extension 211:

ephone-dn  5  dual-line
number 211 secondary 5625084920 no-reg both

Can you change this as below via CLI:

config t

ephone-dn 5

  preference 10

and re test the call. If this fails - need below logs:

show dialplan number 5625084920

for one failed call:

deb ccsip all

deb voip source-group

deb voip dialpeer inout

deb voip ccapi inout

please see attached debug logs.

Running into a known issue with UC500 on 8.0.0 software pack (IOS version 15.0.1XA) - details can be found by logging into link below

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

ID CSCtc86342

In terms of a fix - an official software pack will be released at the end of this month with this fix. If you need an interim image please send me your cisco.com user ID or you run the previous image.

please send the interim image.  My Cisco TAC id is jdaroya@dvvnetworks.com .

Thanks for looking into this...

No problem - you should get an email in an hour with instructions to download this file. Let us know how that went.

Thank you...  The image worked...  I was getting busy signal at first but after making some changes to the config i was able to receive fax calls.