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UCCX7 - How modify the time no answer of the agent

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romuald.goux
Level 1
Level 1

‎01-30-2010 12:49 AM - edited ‎03-14-2019 05:11 AM

Hi,

When the agent does no answer, his state changes to "Not Ready".

I know that I can disableb this feature, but I would like to increase this timeout.

How change this tim of no answer ?

Best regards,

Romuald.

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Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎01-30-2010 09:59 AM

This has been answered on the forum before. Please search before opening new threads.

https://supportforums.cisco.com/message/3008271#3008271

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Jonathan Schulenberg
Hall of Fame
Hall of Fame

‎01-30-2010 09:59 AM

This has been answered on the forum before. Please search before opening new threads.

https://supportforums.cisco.com/message/3008271#3008271

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romuald.goux
Level 1
Level 1
In response to Jonathan Schulenberg

‎01-31-2010 06:07 AM

Thank you for your reply.

Romuald.

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