Cisco Unified Communications Manager 6.1(1). recording

Unanswered Question
Jan 31st, 2010

Dear all,i have Cisco Unified Communications Manager 6.1(1).

i need support for recored conversation at my call manager, i know how to enable recording from call manager but i don't know how to save this conversation by SIP for exammple

2-how to enable log missed call at my phone


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Jonathan Schulenberg Sun, 01/31/2010 - 19:28

UCM only provides the framework for third-party monitoring and recording products to invoke. There are a lot of options but not many actually utilize this framework. NICE and Witness are two offerings that do. I'm sure others will have other suggestions as well. This has been covered on the forum many times before.


This Discussion