My customer has a requirement where they want to share a single VM for whole support team. Callers call on HUNT pilot and call is routed to one of available members, if no one is available call is sent to VM which plays out a message that no one is available. This is working fine.
What they are looking for is a scenerio where each individual HUNT GROUP member, when not logged-in to the HUNT Group, can also route calls to same VM box if called on his own/personal extension and not the HUNT PILOT.
I have looked in alternate extensions solution but that supports up to 10 phones while customer has more that 10 users in the group.
Wondering if Distirbution List can do the job in this case or should I consider call handlers?
It might be important to mention that customer is not very much concerned about offering callers an option to leave VM but rather play out a message that says "no one is available at the moment". I'm not sure if they would even require a VM box at first place in this case. However that's the way system has been configured so far for groups less than 10 people (using alternate extensions).
