Click and Call - Call Notification Box

Unanswered Question
Feb 1st, 2010

Afternoon All,

I'm having a problem with Cisco's Click and Call application.

I am using CUCM 6.1(4). The application is working fine and I'm able to dial internally and externally from IE, MS Outlook etc. I also setup an application dialling rule to ensure a 9 was added for any external dialling.

However, when I first installed the application a cool notification box used to pop up, above the system tray informing me of incoming and outgoing calls with details of the contact.

This has since disappeared and I can't get it back even though i've uninstalling or reinstalled the application.

Does Click and Call rely on TSP drivers or should I ensure they're not installed?

Any help would be appreciated.


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htluo Mon, 02/01/2010 - 05:19

Click to Call does not use TSP.  What OS are you using?  On newer OS (such as Win7, you may disable/enable the system tray and ballon message)


Jamie Weatherhead Mon, 02/01/2010 - 06:49

Hi Michael,

Thank you for your reply.

I'm running Windows XP (SP2). I had the ballon/notification popping up previously but since re-installing the application it's disappeared.

I can't see anything within the preferences to turn this feature on/off.

Other than that, the widget works fine.



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