Unity Express 7.0.5 Adding Language

soupseven · ‎02-01-2010

Hi,

I was following Cisco doc to add Canadian French into Unity Express 7.0.5. It went through with no errors and restarted. However, I still could not see the new added language installed. When I show software version detail, it still says global support and US English installed. Did I miss anything?

Any help would be highly appreciated.

Thanks,

Soup

Rob Huffman · ‎02-01-2010

Hi Soup,

There are some good tips in the doc below;

If you are changing the default system language during an upgrade, then you must use the software install clean command.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/install/applang.html#wpxref68423

Cheers!

Rob

soupseven · ‎02-01-2010

Hi, Rob,

Thanks for the quick replying.

I do not want to change the system default language. I only want to add one addtional language to an auto attendant. I thought by following the dow below, I am able to select the language setting of the AA from either GUI or CLI:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/install/nuinstall.html#wp1121988

However, although it seems the installation was working fine. But I still cannot find the language option in GUI.

thanks,

Soup

Rob Huffman · ‎02-01-2010

Hi Soup,

My bad! I thought you were changing the default language.

Can you give us the output from;

Enter the show software license command to display the base port license on the system and to display the number of ports available in the field "Total usable system ports". If a base port license is not available (this will be the case unless you have CUE-NME), "Total usable system ports" displays "24".

Note If you have not yet reloaded the system with the new license, the old license information appears.

se-1-100-50-125> show software licenses

Installed license files:

- voicemail_lic.sig : 100 MAILBOX LICENSE

 - ivr_lic.sig : 2 PORT IVR BASE LICENSE

 - port_lic.sig : 8 PORT BASE LICENSE

Core:

 - Application mode: CCME

 - Total usable system ports: 24

Voicemail/Auto Attendant:

 - Max system mailbox capacity time: 18000

 - Default # of general delivery mailboxes: 20

 - Default # of personal mailboxes: 100

 - Max # of configurable mailboxes: 120

Interactive Voice Response:

 - Max # of IVR sessions: 2

Languages:

 - Max installed languages: 5

 - Max enabled languages: 5


Cheers!
Rob

soupseven · ‎02-01-2010

Hi, Rob,

Below is the outcome of show license:

CUE# show software licenses
Installed license files:
- ivr_lic.sig : NULL IVR LICENSE
- voicemail_lic.sig : 50 MAILBOX LICENSE
- port_lic.sig : 8 PORT BASE LICENSE

Core:
- Application mode: CCME
- Total usable system ports: 24

Voicemail/Auto Attendant:
- Max system mailbox capacity time: 18000
- Default # of general delivery mailboxes: 15
- Default # of personal mailboxes: 50

- Max # of configurable mailboxes: 65

Interactive Voice Response:
- Max # of IVR sessions: Not Available

Languages:
- Max installed languages: 5
- Max enabled languages: 5

Also below is the show version:

CUE# show software versions detail
Cisco Unity Express version (7.0.5)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2008 by Cisco Systems, Inc.

Applications:

Name: Installer (7.0.5.0)
Desc: Installer application
id: a0fb9f0a-fa5c-4b21-a64c-0cb9d6379573
Type: (installer)

Name: Thirdparty (7.0.5)
Desc: Service Engine Thirdparty Code
id: a3442277-7890-4782-9e6b-9d19efc1e0d8
Type: (application)

Name: Bootloader (Primary) (2.1.14)
Desc: Service Engine Bootloader
id: 13b08c00-19f7-4b81-97c7-f1d7fb7a8fd5
Type: (bootloader)

Name: Global (7.0.5)
Desc: Global manifest
id: edceaf0b-a890-4045-9086-5452fac85eba
Type: (application)

Name: GPL Infrastructure (7.0.5)
Desc: Service Engine GPL Infrastructure
id: 9f112eb1-6f58-4dd4-8faa-8530467af3b9
Type: (application)

Name: Voice Mail (7.0.5)
Desc: Voicemail application
id: 8e7823e2-0e92-4470-8860-653246345f9d
Type: (application)

Name: Infrastructure (7.0.5)
Desc: Service Engine Infrastructure
id: a36e1be1-ce8a-4f53-ace7-1844262aa0b9
Type: (application)

Name: Bootloader (Secondary) (2.1.14.0)
Desc: Service Engine Bootloader
id: 9d7b26fb-21b2-416e-8b65-425c2f8da5d8
Type: (bootloader)

Name: Core (7.0.5)
Desc: Service Engine OS Core
id: 430f25f9-0fed-48a4-b362-823937138501
Type: (application)

Name: Auto Attendant (7.0.5)
Desc: Service Engine Telephony Infrastructure
id: e3db91b0-f47d-460c-ad22-65001a5d45a9
Type: (application)

Components:

Name: Plug-in Enablement (7.0.5)
Desc: Plug-in enablement pack
id: 26bd663c-3e5a-43d9-a6c3-5441ce44941b
Type: (plug-in)

Name: CUE Voicemail Language Support (7.0.5)
Desc: Languages global pack
id: e2e81cc6-39b5-47e1-9f83-b83c897fc50c
Type: (plug-in)

Name: CUE Voicemail US English (7.0.5)
Desc: English language pack
id: 27e5e2ab-1622-4c02-8a0a-cfad0d932148
Type: (plug-in)

Please help.

Thanks,

Soup